.us websites CRM Usage Statistics and Market Share in United States of America (.us)

We are tracking usage statistics and market share of 15 web technologies in CRM in United States of America (.us). In March 2024 the most popular web technology in CRM in United States of America (.us) is Intercom with 91% market share. In second place there is Salesforce Service Cloud with 3% market share. After that there are Salesforce with 2%, GoSquared with 1% and NationBuilder with 1% market share. Top 5 web technologies together have 97% market share. The remaining 10 web technologies in CRM have a combined market share of 3%. Global CRM market share report is available here.

CRM Market Share in United States of America (.us) in March 2024
About CRM

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

We are tracking 15 different technologies in CRM.

There are 5,045 websites using CRM in United States of America (.us websites) in out database.

CRM Usage Statistics and Market Share in United States of America (.us) in March 2024
Technologies in CRM in United States of America (.us)
  • Intercom Intercom

    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

  • Salesforce Service Cloud Salesforce Service Cloud

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

  • Salesforce Salesforce

    Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).

  • GoSquared GoSquared

  • NationBuilder NationBuilder

    NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.

  • Freshworks CRM Freshworks CRM

    Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.

  • vcita vcita

    vcita is an all-in-one customer service and business management software designed for service providers.

  • Pipedrive Pipedrive

    Pipedrive is a cloud-based sales CRM.

  • Zoho Zoho

    Zoho is a web-based online office suite.

  • Bitrix24 Bitrix24

    Bitrix24 is a set of tools for the organization and management of business processes.

  • Kustomer Kustomer

    Kustomer is a CRM platform.

  • Blackbaud Luminate Online Blackbaud Luminate Online

    Blackbaud Luminate Online provides online fundraising and marketing automation for nonprofits.

  • Gladly Gladly

    Gladly is a customer service platform.

  • Pico Pico

  • Q4 Q4

    Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.

CRM Market Share History in United States of America (.us) in Last 12 Months
Technology May 2023June 2023July 2023August 2023September 2023October 2023November 2023December 2023January 2024February 2024March 2024
Intercom93.57%92.79%92.29%91.78%91.22%91.06%91.11%91.14%91.07%91.09%91.18%
Salesforce Service Cloud1.49%1.78%2.16%2.47%2.67%2.67%2.69%2.65%2.65%2.65%2.62%
Salesforce1.24%1.51%1.71%1.86%2.00%2.01%1.98%1.98%1.98%1.98%1.94%
GoSquared1.00%0.99%0.89%0.88%0.94%0.88%0.89%0.89%0.89%0.89%0.89%
NationBuilder0.59%0.62%0.67%0.70%0.75%0.75%0.71%0.71%0.71%0.71%0.71%
Pipedrive0.51%0.54%0.52%0.52%0.55%0.55%0.55%0.55%0.55%0.55%0.56%
vcita0.51%0.54%0.59%0.59%0.59%0.67%0.63%0.63%0.71%0.67%0.63%
Freshworks CRM0.41%0.52%0.45%0.50%0.53%0.65%0.65%0.65%0.65%0.65%0.65%
Zoho0.28%0.29%0.30%0.28%0.31%0.31%0.34%0.34%0.34%0.36%0.36%
Bitrix240.18%0.16%0.15%0.15%0.16%0.16%0.16%0.16%0.16%0.16%0.16%
Kustomer0.12%0.12%0.15%0.15%0.16%0.16%0.16%0.16%0.16%0.16%0.16%
Blackbaud Luminate Online0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%
Pico0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%
Q40.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%