CRM Usage Statistics and Market Share in United States of America (.us)
We are tracking usage statistics and market share of 15 web technologies in CRM in United States of America (.us). In March 2024 the most popular web technology in CRM in United States of America (.us) is Intercom with 91% market share. In second place there is Salesforce Service Cloud with 3% market share. After that there are Salesforce with 2%, GoSquared with 1% and NationBuilder with 1% market share. Top 5 web technologies together have 97% market share. The remaining 10 web technologies in CRM have a combined market share of 3%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 15 different technologies in CRM.
There are 5,045 websites using CRM in United States of America (.us websites) in out database.
CRM Usage Statistics and Market Share in United States of America (.us) in March 2024
#1 Intercom 91.18%
#2 Salesforce Service Cloud 2.62%
#3 Salesforce 1.94%
#4 GoSquared 0.89%
#5 NationBuilder 0.71%
#6 Freshworks CRM 0.65%
#7 vcita 0.63%
#8 Pipedrive 0.56%
#9 Zoho 0.36%
#10 Bitrix24 0.16%
#11 Kustomer 0.16%
#12 Blackbaud Luminate Online 0.06%
#13 Gladly 0.04%
#14 Pico 0.02%
#15 Q4 0.02%
Technologies in CRM in United States of America (.us)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
GoSquared
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Zoho
Zoho is a web-based online office suite.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Kustomer
Kustomer is a CRM platform.
Blackbaud Luminate Online
Blackbaud Luminate Online provides online fundraising and marketing automation for nonprofits.
Gladly
Gladly is a customer service platform.
Pico
Q4
Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
CRM Market Share History in United States of America (.us) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 93.57% | 92.79% | 92.29% | 91.78% | 91.22% | 91.06% | 91.11% | 91.14% | 91.07% | 91.09% | 91.18% |
Salesforce Service Cloud | 1.49% | 1.78% | 2.16% | 2.47% | 2.67% | 2.67% | 2.69% | 2.65% | 2.65% | 2.65% | 2.62% |
Salesforce | 1.24% | 1.51% | 1.71% | 1.86% | 2.00% | 2.01% | 1.98% | 1.98% | 1.98% | 1.98% | 1.94% |
GoSquared | 1.00% | 0.99% | 0.89% | 0.88% | 0.94% | 0.88% | 0.89% | 0.89% | 0.89% | 0.89% | 0.89% |
NationBuilder | 0.59% | 0.62% | 0.67% | 0.70% | 0.75% | 0.75% | 0.71% | 0.71% | 0.71% | 0.71% | 0.71% |
Pipedrive | 0.51% | 0.54% | 0.52% | 0.52% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% | 0.56% |
vcita | 0.51% | 0.54% | 0.59% | 0.59% | 0.59% | 0.67% | 0.63% | 0.63% | 0.71% | 0.67% | 0.63% |
Freshworks CRM | 0.41% | 0.52% | 0.45% | 0.50% | 0.53% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% |
Zoho | 0.28% | 0.29% | 0.30% | 0.28% | 0.31% | 0.31% | 0.34% | 0.34% | 0.34% | 0.36% | 0.36% |
Bitrix24 | 0.18% | 0.16% | 0.15% | 0.15% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% |
Kustomer | 0.12% | 0.12% | 0.15% | 0.15% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% |
Blackbaud Luminate Online | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
Pico | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Q4 | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |