CRM Usage Statistics and Market Share in Singapore (.sg)
We are tracking usage statistics and market share of 11 web technologies in CRM in Singapore (.sg). In April 2024 the most popular web technology in CRM in Singapore (.sg) is Intercom with 46% market share. In second place there is Salesforce with 19% market share. After that there are Salesforce Service Cloud with 16%, Freshworks CRM with 4% and GoSquared with 4% market share. Top 5 web technologies together have 89% market share. The remaining 6 web technologies in CRM have a combined market share of 11%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 11 different technologies in CRM.
There are 285 websites using CRM in Singapore (.sg websites) in out database.
CRM Usage Statistics and Market Share in Singapore (.sg) in April 2024
#1 Intercom 
45.61%
#2 Salesforce 
18.95%
#3 Salesforce Service Cloud 16.14%
#4 Freshworks CRM 
6.32%
#5 GoSquared 
4.21%
#6 Zoho 
3.86%
#7 Bitrix24 
2.11%
#8 Pipedrive 
1.40%
#9 vcita 
0.70%
#10 amoCRM 
0.35%
#11 Q4 
0.35%
Technologies in CRM in Singapore (.sg)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
GoSquared
Zoho
Zoho is a web-based online office suite.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Pipedrive
Pipedrive is a cloud-based sales CRM.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
amoCRM
amoCRM is a web-based customer relationship management software solution.
Q4
Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
CRM Market Share History in Singapore (.sg) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 45.27% | 44.59% | 45.58% | 44.07% | 45.30% | 44.44% | 45.36% | 45.83% | 45.99% | 45.77% | 45.61% |
| Salesforce Service Cloud | 16.22% | 14.86% | 14.97% | 16.95% | 16.03% | 15.49% | 15.12% | 15.28% | 15.33% | 16.20% | 16.14% |
| Salesforce | 16.55% | 17.57% | 17.69% | 18.64% | 18.82% | 18.18% | 18.21% | 18.06% | 18.47% | 18.66% | 18.95% |
| Freshworks CRM | 8.11% | 8.11% | 7.14% | 7.12% | 6.27% | 8.08% | 7.22% | 7.29% | 6.27% | 6.34% | 6.32% |
| GoSquared | 5.07% | 5.07% | 5.10% | 4.07% | 4.18% | 4.04% | 4.12% | 4.17% | 4.18% | 4.23% | 4.21% |
| Zoho | 3.72% | 4.05% | 4.08% | 3.73% | 3.83% | 4.38% | 4.47% | 4.17% | 4.18% | 3.87% | 3.86% |
| Bitrix24 | 2.03% | 2.03% | 2.38% | 2.37% | 2.44% | 2.36% | 2.41% | 2.08% | 2.44% | 2.11% | 2.11% |
| Pipedrive | 1.35% | 1.35% | 1.36% | 1.36% | 1.39% | 1.35% | 1.37% | 1.39% | 1.39% | 1.41% | 1.40% |
| vcita | 0.68% | 1.35% | 0.68% | 0.68% | 0.70% | 0.67% | 0.69% | 0.69% | 0.70% | 0.70% | 0.70% |
| amoCRM | 0.34% | 0.34% | 0.34% | 0.34% | 0.35% | 0.34% | 0.34% | 0.35% | 0.35% | 0.35% | 0.35% |
| Q4 | 0.34% | 0.34% | 0.34% | 0.34% | 0.35% | 0.34% | 0.34% | 0.35% | 0.35% | 0.35% | 0.35% |