CRM Usage Statistics and Market Share in India (.in)
We are tracking usage statistics and market share of 12 web technologies in CRM in India (.in). In April 2024 the most popular web technology in CRM in India (.in) is Intercom with 86% market share. In second place there is Freshworks CRM with 5% market share. After that there are Salesforce Service Cloud with 3%, Salesforce with 2% and Zoho with 2% market share. Top 5 web technologies together have 97% market share. The remaining 7 web technologies in CRM have a combined market share of 3%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 12 different technologies in CRM.
There are 2,327 websites using CRM in India (.in websites) in out database.
CRM Usage Statistics and Market Share in India (.in) in April 2024
#1 Intercom 
86.21%
#2 Freshworks CRM 
4.64%
#3 Salesforce Service Cloud 
2.58%
#4 Salesforce 1.89%
#5 Zoho 
1.85%
#6 Bitrix24 
1.07%
#7 GoSquared 
0.90%
#8 Kapture CRM 
0.34%
#9 Pipedrive 
0.26%
#10 amoCRM 
0.09%
#11 NationBuilder 
0.09%
#12 SAP 
0.09%
Technologies in CRM in India (.in)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Zoho
Zoho is a web-based online office suite.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
GoSquared
Kapture CRM
Kapture CRM is an enterprise-grade SaaS-based customer support automation platform.
Pipedrive
Pipedrive is a cloud-based sales CRM.
amoCRM
amoCRM is a web-based customer relationship management software solution.
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
SAP
CRM Market Share History in India (.in) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 87.62% | 87.05% | 86.69% | 86.35% | 86.30% | 86.16% | 86.45% | 86.45% | 86.35% | 86.32% | 86.21% |
| Freshworks CRM | 4.36% | 4.48% | 4.66% | 4.94% | 4.99% | 5.02% | 4.77% | 4.77% | 4.76% | 4.65% | 4.64% |
| Salesforce Service Cloud | 2.26% | 2.32% | 2.35% | 2.37% | 2.30% | 2.40% | 2.41% | 2.41% | 2.49% | 2.50% | 2.58% |
| Salesforce | 1.65% | 1.70% | 1.76% | 1.77% | 1.75% | 1.80% | 1.81% | 1.81% | 1.85% | 1.85% | 1.89% |
| Zoho | 1.69% | 1.83% | 1.85% | 1.82% | 1.88% | 1.89% | 1.81% | 1.81% | 1.80% | 1.85% | 1.85% |
| Bitrix24 | 1.05% | 1.04% | 1.09% | 1.10% | 1.11% | 1.07% | 1.08% | 1.08% | 1.07% | 1.08% | 1.07% |
| GoSquared | 0.85% | 0.87% | 0.88% | 0.89% | 0.90% | 0.90% | 0.90% | 0.90% | 0.90% | 0.90% | 0.90% |
| Kapture CRM | 0.16% | 0.25% | 0.25% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
| Pipedrive | 0.16% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.26% | 0.26% |
| SAP | 0.12% | 0.12% | 0.13% | 0.08% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| amoCRM | 0.08% | 0.08% | 0.08% | 0.08% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |