CRM Usage Statistics and Market Share in Mexico (.mx)
We are tracking usage statistics and market share of 12 web technologies in CRM in Mexico (.mx). In April 2024 the most popular web technology in CRM in Mexico (.mx) is Intercom with 57% market share. In second place there is Salesforce Service Cloud with 14% market share. After that there are Salesforce with 9%, Pipedrive with 4% and Bitrix24 with 4% market share. Top 5 web technologies together have 87% market share. The remaining 7 web technologies in CRM have a combined market share of 13%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 12 different technologies in CRM.
There are 938 websites using CRM in Mexico (.mx websites) in out database.
CRM Usage Statistics and Market Share in Mexico (.mx) in April 2024
#1 Intercom 56.93%
#2 Salesforce Service Cloud 13.65%
#3 Salesforce 9.06%
#4 Pipedrive 5.33%
#5 Bitrix24 3.84%
#6 GoSquared 3.20%
#7 Zoho 2.88%
#8 Freshworks CRM 2.24%
#9 amoCRM 2.03%
#10 vcita 0.43%
#11 Kustomer 0.21%
#12 WoowUp 0.21%
Technologies in CRM in Mexico (.mx)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Pipedrive
Pipedrive is a cloud-based sales CRM.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
GoSquared
Zoho
Zoho is a web-based online office suite.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
amoCRM
amoCRM is a web-based customer relationship management software solution.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
Kustomer
Kustomer is a CRM platform.
WoowUp
WoowUp is a tool of CRM and predictive marketing.
CRM Market Share History in Mexico (.mx) in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 60.58% | 58.87% | 58.13% | 57.69% | 57.36% | 57.23% | 57.17% | 57.23% | 57.30% | 56.93% | 56.93% |
Salesforce Service Cloud | 11.60% | 12.54% | 13.01% | 13.15% | 13.10% | 13.08% | 13.06% | 13.08% | 13.09% | 13.65% | 13.65% |
Salesforce | 7.63% | 8.61% | 8.92% | 8.91% | 8.92% | 8.90% | 8.89% | 8.90% | 8.91% | 9.06% | 9.06% |
Pipedrive | 5.59% | 5.31% | 5.25% | 5.30% | 5.37% | 5.57% | 5.35% | 5.36% | 5.36% | 5.33% | 5.33% |
Bitrix24 | 4.30% | 3.93% | 3.78% | 3.92% | 3.97% | 3.97% | 4.07% | 3.97% | 3.97% | 3.84% | 3.84% |
GoSquared | 3.22% | 3.19% | 3.15% | 3.18% | 3.22% | 3.22% | 3.21% | 3.22% | 3.22% | 3.20% | 3.20% |
Zoho | 2.90% | 2.98% | 2.94% | 2.97% | 3.11% | 3.11% | 3.00% | 3.00% | 3.00% | 2.88% | 2.88% |
amoCRM | 2.15% | 2.13% | 2.10% | 2.12% | 2.15% | 2.14% | 2.14% | 2.14% | 2.04% | 2.03% | 2.03% |
Freshworks CRM | 1.29% | 1.59% | 1.89% | 1.91% | 1.93% | 1.93% | 2.25% | 2.25% | 2.25% | 2.24% | 2.24% |
vcita | 0.43% | 0.43% | 0.42% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% |
Kustomer | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% |
WoowUp | 0.11% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% |