CRM Usage Statistics and Market Share in South Africa (.za)
We are tracking usage statistics and market share of 9 web technologies in CRM in South Africa (.za). In April 2024 the most popular web technology in CRM in South Africa (.za) is Intercom with 77% market share. In second place there is Freshworks CRM with 5% market share. After that there are GoSquared with 4%, Salesforce Service Cloud with 3% and Salesforce with 3% market share. Top 5 web technologies together have 92% market share. The remaining 4 web technologies in CRM have a combined market share of 8%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 9 different technologies in CRM.
There are 1,515 websites using CRM in South Africa (.za websites) in out database.
CRM Usage Statistics and Market Share in South Africa (.za) in April 2024
#1 Intercom 
77.10%
#2 Freshworks CRM 
4.95%
#3 GoSquared 
4.16%
#4 Salesforce Service Cloud 
3.96%
#5 Salesforce 2.71%
#6 Bitrix24 
2.31%
#7 Zoho 
2.31%
#8 Pipedrive 
1.98%
#9 vcita 
0.53%
Technologies in CRM in South Africa (.za)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
GoSquared
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Zoho
Zoho is a web-based online office suite.
Pipedrive
Pipedrive is a cloud-based sales CRM.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
CRM Market Share History in South Africa (.za) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 78.58% | 77.66% | 77.70% | 77.14% | 77.43% | 77.40% | 77.56% | 77.56% | 77.61% | 77.15% | 77.10% |
| GoSquared | 4.53% | 4.14% | 4.16% | 4.14% | 4.17% | 4.17% | 4.18% | 4.18% | 4.19% | 4.16% | 4.16% |
| Salesforce Service Cloud | 4.07% | 4.34% | 4.22% | 4.20% | 4.10% | 4.11% | 4.12% | 4.12% | 4.12% | 3.96% | 3.96% |
| Freshworks CRM | 3.94% | 4.14% | 4.35% | 4.93% | 4.96% | 4.97% | 4.78% | 4.78% | 4.58% | 4.95% | 4.95% |
| Salesforce | 2.50% | 2.89% | 2.84% | 2.83% | 2.71% | 2.78% | 2.72% | 2.72% | 2.79% | 2.71% | 2.71% |
| Pipedrive | 2.23% | 2.10% | 2.11% | 2.10% | 1.99% | 1.99% | 1.99% | 1.99% | 1.99% | 1.98% | 1.98% |
| Bitrix24 | 2.23% | 2.23% | 2.24% | 2.17% | 2.18% | 2.19% | 2.19% | 2.19% | 2.26% | 2.31% | 2.31% |
| Zoho | 1.77% | 2.23% | 2.11% | 2.23% | 2.18% | 2.12% | 2.19% | 2.19% | 2.19% | 2.25% | 2.31% |
| vcita | 0.13% | 0.26% | 0.26% | 0.26% | 0.26% | 0.27% | 0.27% | 0.27% | 0.27% | 0.53% | 0.53% |