CRM Usage Statistics and Market Share in Hong Kong (.hk)
We are tracking usage statistics and market share of 8 web technologies in CRM in Hong Kong (.hk). In April 2024 the most popular web technology in CRM in Hong Kong (.hk) is Intercom with 73% market share. In second place there is Salesforce with 13% market share. After that there are Salesforce Service Cloud with 7%, GoSquared with 2% and Zoho with 2% market share. Top 5 web technologies together have 96% market share. The remaining 3 web technologies in CRM have a combined market share of 4%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 8 different technologies in CRM.
There are 245 websites using CRM in Hong Kong (.hk websites) in out database.
CRM Usage Statistics and Market Share in Hong Kong (.hk) in April 2024
#1 Intercom 
73.47%
#2 Salesforce 
13.06%
#3 Salesforce Service Cloud 6.53%
#4 GoSquared 
3.67%
#5 Zoho 
1.63%
#6 Pipedrive 
0.82%
#7 amoCRM 
0.41%
#8 Bitrix24 
0.41%
Technologies in CRM in Hong Kong (.hk)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
GoSquared
Zoho
Zoho is a web-based online office suite.
Pipedrive
Pipedrive is a cloud-based sales CRM.
amoCRM
amoCRM is a web-based customer relationship management software solution.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
CRM Market Share History in Hong Kong (.hk) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 75.59% | 74.51% | 74.31% | 73.81% | 73.52% | 73.31% | 73.81% | 74.10% | 74.10% | 73.90% | 73.47% |
| Salesforce | 11.42% | 12.55% | 12.65% | 13.10% | 13.44% | 13.55% | 13.10% | 12.75% | 12.75% | 12.85% | 13.06% |
| Salesforce Service Cloud | 6.30% | 6.27% | 6.32% | 6.35% | 6.32% | 6.37% | 6.35% | 6.37% | 6.37% | 6.43% | 6.53% |
| GoSquared | 3.54% | 3.53% | 3.56% | 3.57% | 3.56% | 3.59% | 3.57% | 3.59% | 3.59% | 3.61% | 3.67% |
| Zoho | 1.57% | 1.57% | 1.58% | 1.59% | 1.58% | 1.59% | 1.59% | 1.59% | 1.59% | 1.61% | 1.63% |
| Pipedrive | 0.79% | 0.78% | 0.79% | 0.79% | 0.79% | 0.80% | 0.79% | 0.80% | 0.80% | 0.80% | 0.82% |
| amoCRM | 0.39% | 0.39% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.41% |
| Bitrix24 | 0.39% | 0.39% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.41% |