CRM Usage Statistics and Market Share in Iceland (.is)
We are tracking usage statistics and market share of 8 web technologies in CRM in Iceland (.is). In March 2024 the most popular web technology in CRM in Iceland (.is) is Intercom with 54% market share. In second place there is Salesforce Service Cloud with 23% market share. After that there are Salesforce with 12%, GoSquared with 3% and Freshworks CRM with 3% market share. Top 5 web technologies together have 94% market share. The remaining 3 web technologies in CRM have a combined market share of 6%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 8 different technologies in CRM.
There are 239 websites using CRM in Iceland (.is websites) in out database.
CRM Usage Statistics and Market Share in Iceland (.is) in March 2024
#1 Intercom 53.56%
#2 Salesforce Service Cloud 23.43%
#3 Salesforce 11.72%
#4 GoSquared 6.28%
#5 Freshworks CRM 2.51%
#6 Pipedrive 1.67%
#7 Q4 0.42%
#8 Zoho 0.42%
Technologies in CRM in Iceland (.is)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
GoSquared
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Q4
Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
Zoho
Zoho is a web-based online office suite.
CRM Market Share History in Iceland (.is) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 53.06% | 54.85% | 53.88% | 53.23% | 53.78% | 52.89% | 52.89% | 52.89% | 52.89% | 53.56% | 53.56% |
Salesforce Service Cloud | 25.31% | 23.63% | 23.67% | 24.19% | 23.53% | 23.97% | 23.97% | 23.97% | 23.97% | 23.43% | 23.43% |
Salesforce | 12.65% | 11.81% | 11.84% | 12.10% | 11.76% | 11.98% | 11.98% | 11.98% | 11.98% | 11.72% | 11.72% |
GoSquared | 6.12% | 6.33% | 6.12% | 6.05% | 6.30% | 6.20% | 6.20% | 6.20% | 6.20% | 6.28% | 6.28% |
Pipedrive | 1.63% | 1.69% | 1.63% | 1.61% | 1.68% | 1.65% | 1.65% | 1.65% | 1.65% | 1.67% | 1.67% |
Freshworks CRM | 1.22% | 1.27% | 2.45% | 2.42% | 2.52% | 2.48% | 2.48% | 2.48% | 2.48% | 2.51% | 2.51% |