CRM Usage Statistics and Market Share in Samoa (.ws)
We are tracking usage statistics and market share of 6 web technologies in CRM in Samoa (.ws). In April 2024 the most popular web technology in CRM in Samoa (.ws) is Intercom with 77% market share. In second place there is Salesforce Service Cloud with 9% market share. After that there are Salesforce with 6%, Gladly with 3% and GoSquared with 3% market share. Top 5 web technologies together have 97% market share. The remaining 1 web technologies in CRM have a combined market share of 3%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 6 different technologies in CRM.
There are 112 websites using CRM in Samoa (.ws websites) in out database.
CRM Usage Statistics and Market Share in Samoa (.ws) in April 2024
#1 Intercom 
76.79%
#2 Salesforce Service Cloud 
8.93%
#3 Salesforce 6.25%
#4 Gladly 
3.57%
#5 GoSquared 
2.68%
#6 NationBuilder 
1.79%
Technologies in CRM in Samoa (.ws)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Gladly
Gladly is a customer service platform.
GoSquared
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
CRM Market Share History in Samoa (.ws) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 84.62% | 80.36% | 77.88% | 75.44% | 76.36% | 76.36% | 75.44% | 75.44% | 75.44% | 76.79% | 76.79% |
| Gladly | 3.85% | 3.57% | 3.54% | 3.51% | 3.64% | 3.64% | 3.51% | 3.51% | 3.51% | 3.57% | 3.57% |
| Salesforce Service Cloud | 3.85% | 7.14% | 8.85% | 10.53% | 9.09% | 9.09% | 10.53% | 10.53% | 10.53% | 8.93% | 8.93% |
| GoSquared | 2.88% | 2.68% | 2.65% | 2.63% | 2.73% | 2.73% | 2.63% | 2.63% | 2.63% | 2.68% | 2.68% |
| Salesforce | 2.88% | 4.46% | 5.31% | 6.14% | 6.36% | 6.36% | 6.14% | 6.14% | 6.14% | 6.25% | 6.25% |
| NationBuilder | 1.92% | 1.79% | 1.77% | 1.75% | 1.82% | 1.82% | 1.75% | 1.75% | 1.75% | 1.79% | 1.79% |