CRM Usage Statistics and Market Share in Japan (.jp)
We are tracking usage statistics and market share of 9 web technologies in CRM in Japan (.jp). In April 2024 the most popular web technology in CRM in Japan (.jp) is Intercom with 34% market share. In second place there is Salesforce with 33% market share. After that there are Salesforce Service Cloud with 23%, Zoho with 4% and Freshworks CRM with 4% market share. Top 5 web technologies together have 97% market share. The remaining 4 web technologies in CRM have a combined market share of 3%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 9 different technologies in CRM.
There are 549 websites using CRM in Japan (.jp websites) in out database.
CRM Usage Statistics and Market Share in Japan (.jp) in April 2024
#1 Intercom 
33.52%
#2 Salesforce 
32.97%
#3 Salesforce Service Cloud 22.59%
#4 Zoho 
4.37%
#5 Freshworks CRM 
3.83%
#6 Pipedrive 
1.09%
#7 Gladly 
0.73%
#8 GoSquared 
0.55%
#9 Bitrix24 
0.36%
Technologies in CRM in Japan (.jp)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Zoho
Zoho is a web-based online office suite.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Gladly
Gladly is a customer service platform.
GoSquared
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
CRM Market Share History in Japan (.jp) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 35.96% | 35.32% | 35.45% | 34.33% | 34.64% | 34.07% | 33.89% | 33.82% | 33.82% | 33.52% | 33.52% |
| Salesforce | 29.72% | 31.04% | 30.97% | 32.46% | 33.15% | 33.33% | 33.15% | 33.09% | 33.09% | 32.97% | 32.97% |
| Salesforce Service Cloud | 24.22% | 23.79% | 23.51% | 23.13% | 22.35% | 22.59% | 22.47% | 22.43% | 22.43% | 22.59% | 22.59% |
| Freshworks CRM | 3.30% | 3.35% | 3.36% | 3.36% | 3.35% | 3.33% | 3.87% | 3.86% | 3.86% | 3.83% | 3.83% |
| Zoho | 3.49% | 3.72% | 3.92% | 4.10% | 3.72% | 3.89% | 3.87% | 4.04% | 4.04% | 4.37% | 4.37% |
| GoSquared | 1.10% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% |
| Pipedrive | 1.10% | 1.12% | 1.12% | 1.12% | 1.12% | 1.11% | 1.10% | 1.10% | 1.10% | 1.09% | 1.09% |
| Gladly | 0.73% | 0.74% | 0.75% | 0.75% | 0.74% | 0.74% | 0.74% | 0.74% | 0.74% | 0.73% | 0.73% |
| Bitrix24 | 0.37% | 0.37% | 0.37% | 0.19% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% | 0.36% | 0.36% |