CRM Usage Statistics and Market Share in Estonia (.ee)
We are tracking usage statistics and market share of 9 web technologies in CRM in Estonia (.ee). In April 2024 the most popular web technology in CRM in Estonia (.ee) is Intercom with 97% market share. In second place there is Pipedrive with 1% market share. After that there are Salesforce with 1%, Salesforce Service Cloud with 0% and Bitrix24 with 0% market share. Top 5 web technologies together have 99% market share. The remaining 4 web technologies in CRM have a combined market share of 1%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 9 different technologies in CRM.
There are 2,232 websites using CRM in Estonia (.ee websites) in out database.
CRM Usage Statistics and Market Share in Estonia (.ee) in April 2024
#1 Intercom 
96.77%
#2 Pipedrive 
0.90%
#3 Salesforce 
0.58%
#4 Salesforce Service Cloud 0.54%
#5 Bitrix24 
0.45%
#6 amoCRM 
0.27%
#7 Freshworks CRM 
0.27%
#8 GoSquared 
0.13%
#9 vcita 
0.09%
Technologies in CRM in Estonia (.ee)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
amoCRM
amoCRM is a web-based customer relationship management software solution.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
GoSquared
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
CRM Market Share History in Estonia (.ee) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 97.09% | 97.07% | 97.08% | 96.81% | 96.80% | 96.79% | 96.79% | 96.79% | 96.79% | 96.77% | 96.77% |
| Pipedrive | 0.82% | 0.81% | 0.81% | 0.89% | 0.89% | 0.89% | 0.89% | 0.89% | 0.89% | 0.90% | 0.90% |
| Salesforce | 0.49% | 0.53% | 0.53% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% |
| Bitrix24 | 0.41% | 0.41% | 0.41% | 0.44% | 0.44% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% |
| Salesforce Service Cloud | 0.49% | 0.49% | 0.49% | 0.53% | 0.53% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% |
| amoCRM | 0.25% | 0.24% | 0.24% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% |
| Freshworks CRM | 0.25% | 0.24% | 0.24% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% |
| GoSquared | 0.12% | 0.12% | 0.12% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% |
| vcita | 0.08% | 0.08% | 0.08% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |