CRM Usage Statistics and Market Share in Greece (.gr)
We are tracking usage statistics and market share of 7 web technologies in CRM in Greece (.gr). In April 2024 the most popular web technology in CRM in Greece (.gr) is Intercom with 79% market share. In second place there is Salesforce with 8% market share. After that there are Salesforce Service Cloud with 8%, Bitrix24 with 1% and Zoho with 1% market share. Top 5 web technologies together have 97% market share. The remaining 2 web technologies in CRM have a combined market share of 3%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 7 different technologies in CRM.
There are 342 websites using CRM in Greece (.gr websites) in out database.
CRM Usage Statistics and Market Share in Greece (.gr) in April 2024
#1 Intercom 78.95%
#2 Salesforce 7.60%
#3 Salesforce Service Cloud 7.60%
#4 Bitrix24 2.34%
#5 Zoho 1.46%
#6 vcita 1.17%
#7 amoCRM 0.88%
Technologies in CRM in Greece (.gr)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Zoho
Zoho is a web-based online office suite.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
amoCRM
amoCRM is a web-based customer relationship management software solution.
CRM Market Share History in Greece (.gr) in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 77.75% | 78.36% | 77.35% | 76.75% | 79.19% | 78.84% | 78.84% | 78.84% | 78.84% | 78.95% | 78.95% |
Salesforce Service Cloud | 9.01% | 8.77% | 9.39% | 9.52% | 7.51% | 7.54% | 7.54% | 7.54% | 7.54% | 7.60% | 7.60% |
Salesforce | 7.61% | 7.67% | 8.01% | 8.12% | 7.51% | 7.83% | 7.83% | 7.83% | 7.83% | 7.60% | 7.60% |
Bitrix24 | 2.25% | 2.19% | 2.21% | 2.24% | 2.31% | 2.32% | 2.32% | 2.32% | 2.32% | 2.34% | 2.34% |
Zoho | 1.41% | 1.37% | 1.38% | 1.40% | 1.45% | 1.45% | 1.45% | 1.45% | 1.45% | 1.46% | 1.46% |
amoCRM | 0.56% | 0.55% | 0.55% | 0.84% | 0.87% | 0.87% | 0.87% | 0.87% | 0.87% | 0.88% | 0.88% |
vcita | 0.56% | 1.10% | 1.10% | 1.12% | 1.16% | 1.16% | 1.16% | 1.16% | 1.16% | 1.17% | 1.17% |