CRM Usage Statistics and Market Share in Canada (.ca)
We are tracking usage statistics and market share of 17 web technologies in CRM in Canada (.ca). In April 2024 the most popular web technology in CRM in Canada (.ca) is Intercom with 27% market share. In second place there is Salesforce Service Cloud with 26% market share. After that there are NationBuilder with 18%, Salesforce with 4% and Zoho with 4% market share. Top 5 web technologies together have 79% market share. The remaining 12 web technologies in CRM have a combined market share of 21%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 17 different technologies in CRM.
There are 6,144 websites using CRM in Canada (.ca websites) in out database.
CRM Usage Statistics and Market Share in Canada (.ca) in April 2024
#1 Intercom 26.79%
#2 Salesforce Service Cloud 25.85%
#3 NationBuilder 18.00%
#4 Salesforce 16.68%
#5 Zoho 4.07%
#6 Pipedrive 2.34%
#7 vcita 1.79%
#8 Freshworks CRM 1.61%
#9 Blackbaud Luminate Online 0.88%
#10 Gladly 0.81%
#11 GoSquared 0.34%
#12 Q4 0.31%
#13 Kustomer 0.29%
#14 Bitrix24 0.13%
#15 amoCRM 0.03%
#16 Pico 0.03%
#17 SAP 0.03%
Technologies in CRM in Canada (.ca)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Zoho
Zoho is a web-based online office suite.
Pipedrive
Pipedrive is a cloud-based sales CRM.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Blackbaud Luminate Online
Blackbaud Luminate Online provides online fundraising and marketing automation for nonprofits.
Gladly
Gladly is a customer service platform.
GoSquared
Q4
Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
Kustomer
Kustomer is a CRM platform.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
amoCRM
amoCRM is a web-based customer relationship management software solution.
Pico
SAP
CRM Market Share History in Canada (.ca) in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 63.69% | 60.80% | 60.68% | 59.26% | 58.86% | 58.87% | 58.87% | 58.77% | 58.81% | 26.91% | 26.79% |
NationBuilder | 11.41% | 12.81% | 12.87% | 13.33% | 13.44% | 13.54% | 13.69% | 13.67% | 13.65% | 17.98% | 18.00% |
Salesforce Service Cloud | 8.71% | 9.79% | 9.68% | 10.08% | 10.31% | 10.27% | 10.11% | 10.22% | 10.20% | 25.74% | 25.85% |
Salesforce | 7.26% | 7.98% | 8.05% | 8.25% | 8.33% | 8.28% | 8.15% | 8.19% | 8.15% | 16.62% | 16.68% |
Pipedrive | 2.20% | 2.00% | 2.09% | 2.22% | 2.14% | 2.15% | 2.29% | 2.29% | 2.28% | 2.35% | 2.34% |
GoSquared | 1.93% | 1.77% | 1.71% | 1.73% | 1.73% | 1.74% | 1.75% | 1.75% | 1.74% | 0.34% | 0.34% |
Freshworks CRM | 1.37% | 1.30% | 1.30% | 1.36% | 1.42% | 1.37% | 1.37% | 1.31% | 1.31% | 1.61% | 1.61% |
Zoho | 1.06% | 1.14% | 1.14% | 1.21% | 1.20% | 1.16% | 1.19% | 1.18% | 1.22% | 4.04% | 4.07% |
vcita | 0.75% | 0.83% | 0.91% | 0.86% | 0.82% | 0.87% | 0.83% | 0.87% | 0.87% | 1.86% | 1.79% |
Blackbaud Luminate Online | 0.81% | 0.77% | 0.77% | 0.80% | 0.87% | 0.87% | 0.87% | 0.87% | 0.87% | 0.88% | 0.88% |
Bitrix24 | 0.25% | 0.22% | 0.22% | 0.23% | 0.23% | 0.21% | 0.21% | 0.21% | 0.21% | 0.13% | 0.13% |
Kustomer | 0.17% | 0.16% | 0.16% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.29% | 0.29% |
Gladly | 0.21% | 0.28% | 0.28% | 0.29% | 0.29% | 0.33% | 0.29% | 0.29% | 0.29% | 0.85% | 0.81% |
Pico | 0.06% | 0.06% | 0.06% | 0.04% | 0.04% | 0.02% | 0.02% | 0.02% | 0.04% | 0.03% | 0.03% |
SAP | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.03% | 0.03% |
amoCRM | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% |