CRM Usage Statistics and Market Share in People's Republic of China (.cn)
We are tracking usage statistics and market share of 7 web technologies in CRM in People's Republic of China (.cn). In April 2024 the most popular web technology in CRM in People's Republic of China (.cn) is Intercom with 95% market share. In second place there is Salesforce Service Cloud with 2% market share. After that there are Salesforce with 2%, GoSquared with 0% and Bitrix24 with 0% market share. Top 5 web technologies together have 100% market share.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 7 different technologies in CRM.
There are 1,914 websites using CRM in People's Republic of China (.cn websites) in out database.
CRM Usage Statistics and Market Share in People's Republic of China (.cn) in April 2024
#1 Intercom 
94.88%
#2 Salesforce Service Cloud 
2.30%
#3 Salesforce 2.19%
#4 GoSquared 
0.31%
#5 Bitrix24 
0.16%
#6 Pipedrive 
0.10%
#7 Zoho 
0.05%
Technologies in CRM in People's Republic of China (.cn)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
GoSquared
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Zoho
Zoho is a web-based online office suite.
CRM Market Share History in People's Republic of China (.cn) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 95.33% | 95.11% | 95.11% | 95.16% | 94.89% | 94.74% | 94.78% | 94.73% | 94.79% | 94.87% | 94.88% |
| Salesforce Service Cloud | 2.18% | 2.29% | 2.29% | 2.18% | 2.29% | 2.40% | 2.40% | 2.40% | 2.40% | 2.30% | 2.30% |
| Salesforce | 1.87% | 1.98% | 1.98% | 2.03% | 2.19% | 2.24% | 2.19% | 2.24% | 2.19% | 2.20% | 2.19% |
| GoSquared | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% |
| Bitrix24 | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% |
| Pipedrive | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Zoho | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |