CRM Usage Statistics and Market Share in Nigeria (.ng)
We are tracking usage statistics and market share of 6 web technologies in CRM in Nigeria (.ng). In April 2024 the most popular web technology in CRM in Nigeria (.ng) is Intercom with 89% market share. In second place there is Freshworks CRM with 4% market share. After that there are Salesforce Service Cloud with 3%, Salesforce with 1% and Zoho with 1% market share. Top 5 web technologies together have 99% market share. The remaining 1 web technologies in CRM have a combined market share of 1%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 6 different technologies in CRM.
There are 139 websites using CRM in Nigeria (.ng websites) in out database.
CRM Usage Statistics and Market Share in Nigeria (.ng) in April 2024
#1 Intercom 89.21%
#2 Freshworks CRM 4.32%
#3 Salesforce Service Cloud 2.88%
#4 Salesforce 1.44%
#5 Zoho 1.44%
#6 Bitrix24 0.72%
Technologies in CRM in Nigeria (.ng)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Zoho
Zoho is a web-based online office suite.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
CRM Market Share History in Nigeria (.ng) in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 93.02% | 93.13% | 93.23% | 93.13% | 93.13% | 93.13% | 90.51% | 90.51% | 91.18% | 89.21% | 89.21% |
Salesforce Service Cloud | 3.10% | 3.05% | 3.01% | 3.05% | 3.05% | 3.05% | 2.92% | 2.92% | 2.94% | 2.88% | 2.88% |
Salesforce | 1.55% | 1.53% | 1.50% | 1.53% | 1.53% | 1.53% | 1.46% | 1.46% | 1.47% | 1.44% | 1.44% |
Zoho | 1.55% | 1.53% | 1.50% | 1.53% | 1.53% | 1.53% | 1.46% | 1.46% | 1.47% | 1.44% | 1.44% |
Bitrix24 | 0.78% | 0.76% | 0.75% | 0.76% | 0.76% | 0.76% | 1.46% | 1.46% | 0.74% | 0.72% | 0.72% |