CRM Usage Statistics and Market Share in Malaysia (.my)
We are tracking usage statistics and market share of 8 web technologies in CRM in Malaysia (.my). In March 2024 the most popular web technology in CRM in Malaysia (.my) is Intercom with 51% market share. In second place there is Salesforce Service Cloud with 17% market share. After that there are Salesforce with 16%, Freshworks CRM with 3% and Zoho with 3% market share. Top 5 web technologies together have 90% market share. The remaining 3 web technologies in CRM have a combined market share of 10%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 8 different technologies in CRM.
There are 180 websites using CRM in Malaysia (.my websites) in out database.
CRM Usage Statistics and Market Share in Malaysia (.my) in March 2024
#1 Intercom 51.11%
#2 Salesforce Service Cloud 16.67%
#3 Salesforce 15.56%
#4 Freshworks CRM 8.33%
#5 Zoho 3.33%
#6 Bitrix24 2.22%
#7 vcita 2.22%
#8 amoCRM 0.56%
Technologies in CRM in Malaysia (.my)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Zoho
Zoho is a web-based online office suite.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
amoCRM
amoCRM is a web-based customer relationship management software solution.
CRM Market Share History in Malaysia (.my) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 56.82% | 56.50% | 52.91% | 52.97% | 52.97% | 52.46% | 51.93% | 51.93% | 51.11% | 51.40% | 51.11% |
Salesforce Service Cloud | 17.05% | 15.82% | 14.81% | 15.14% | 16.22% | 16.39% | 16.57% | 16.57% | 16.67% | 16.76% | 16.67% |
Salesforce | 11.93% | 11.86% | 14.29% | 14.59% | 15.14% | 15.30% | 15.47% | 15.47% | 15.56% | 15.64% | 15.56% |
Freshworks CRM | 6.82% | 8.47% | 9.52% | 9.73% | 8.11% | 8.20% | 8.29% | 8.29% | 8.33% | 8.38% | 8.33% |
Bitrix24 | 2.84% | 2.82% | 2.65% | 2.16% | 2.16% | 2.19% | 2.21% | 2.21% | 2.78% | 2.23% | 2.22% |
Zoho | 2.27% | 3.39% | 3.70% | 3.24% | 3.24% | 3.28% | 3.31% | 3.31% | 3.33% | 3.35% | 3.33% |