CRM Usage Statistics and Market Share in Belgium (.be)
We are tracking usage statistics and market share of 13 web technologies in CRM in Belgium (.be). In April 2024 the most popular web technology in CRM in Belgium (.be) is Intercom with 43% market share. In second place there is NationBuilder with 20% market share. After that there are Salesforce with 12%, vcita with 7% and Salesforce Service Cloud with 7% market share. Top 5 web technologies together have 89% market share. The remaining 8 web technologies in CRM have a combined market share of 11%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 13 different technologies in CRM.
There are 2,273 websites using CRM in Belgium (.be websites) in out database.
CRM Usage Statistics and Market Share in Belgium (.be) in April 2024
#1 Intercom 
43.38%
#2 NationBuilder 
20.33%
#3 Salesforce 
11.53%
#4 vcita 
7.13%
#5 Salesforce Service Cloud 6.95%
#6 Freshworks CRM 
3.70%
#7 Zoho 
3.65%
#8 Pipedrive 
2.64%
#9 Bitrix24 
0.31%
#10 LiveHelp 
0.18%
#11 Gladly 
0.09%
#12 Sellsy 
0.09%
#13 Q4 
0.04%
Technologies in CRM in Belgium (.be)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Zoho
Zoho is a web-based online office suite.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
LiveHelp
LiveHelp is an online chat tool.
Gladly
Gladly is a customer service platform.
Sellsy
Sellsy is a cloud-based sales management solution for small to midsize businesses
Q4
Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
CRM Market Share History in Belgium (.be) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 73.28% | 73.07% | 72.95% | 72.40% | 72.26% | 72.09% | 72.12% | 48.15% | 48.11% | 43.61% | 43.38% |
| Salesforce Service Cloud | 3.38% | 3.57% | 3.63% | 3.64% | 3.71% | 3.76% | 3.76% | 6.99% | 6.99% | 6.87% | 6.95% |
| Salesforce | 5.58% | 5.77% | 5.84% | 5.88% | 5.91% | 5.96% | 5.97% | 10.93% | 10.92% | 11.50% | 11.53% |
| Freshworks CRM | 1.86% | 1.88% | 1.91% | 2.02% | 1.95% | 1.95% | 1.96% | 3.26% | 3.37% | 3.44% | 3.70% |
| NationBuilder | 11.20% | 11.00% | 10.89% | 11.11% | 11.13% | 11.17% | 11.03% | 17.68% | 17.59% | 20.35% | 20.33% |
| Pipedrive | 0.91% | 0.92% | 0.93% | 0.95% | 0.95% | 0.95% | 0.95% | 2.25% | 2.25% | 2.64% | 2.64% |
| LiveHelp | 0.19% | 0.19% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.16% | 0.16% | 0.18% | 0.18% |
| Zoho | 1.05% | 1.06% | 1.08% | 1.15% | 1.20% | 1.23% | 1.28% | 3.78% | 3.82% | 3.66% | 3.65% |
| Bitrix24 | 0.26% | 0.27% | 0.27% | 0.27% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.31% | 0.31% |
| vcita | 1.43% | 1.40% | 1.42% | 1.49% | 1.50% | 1.50% | 1.55% | 6.35% | 6.35% | 7.22% | 7.13% |