.pl websites CRM Usage Statistics and Market Share in Poland (.pl)

We are tracking usage statistics and market share of 11 web technologies in CRM in Poland (.pl). In March 2024 the most popular web technology in CRM in Poland (.pl) is Intercom with 66% market share. In second place there is Bitrix24 with 12% market share. After that there are Pipedrive with 6%, Salesforce Service Cloud with 5% and Salesforce with 5% market share. Top 5 web technologies together have 94% market share. The remaining 6 web technologies in CRM have a combined market share of 6%. Global CRM market share report is available here.

CRM Market Share in Poland (.pl) in March 2024
About CRM

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

We are tracking 11 different technologies in CRM.

There are 1,267 websites using CRM in Poland (.pl websites) in out database.

CRM Usage Statistics and Market Share in Poland (.pl) in March 2024
Technologies in CRM in Poland (.pl)
  • Intercom Intercom

    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

  • Bitrix24 Bitrix24

    Bitrix24 is a set of tools for the organization and management of business processes.

  • Pipedrive Pipedrive

    Pipedrive is a cloud-based sales CRM.

  • Salesforce Service Cloud Salesforce Service Cloud

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

  • Salesforce Salesforce

    Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).

  • GoSquared GoSquared

  • Freshworks CRM Freshworks CRM

    Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.

  • amoCRM amoCRM

    amoCRM is a web-based customer relationship management software solution.

  • vcita vcita

    vcita is an all-in-one customer service and business management software designed for service providers.

  • Zoho Zoho

    Zoho is a web-based online office suite.

  • LiveHelp LiveHelp

    LiveHelp is an online chat tool.

CRM Market Share History in Poland (.pl) in Last 12 Months
Technology May 2023June 2023July 2023August 2023September 2023October 2023November 2023December 2023January 2024February 2024March 2024
Intercom67.74%66.77%66.61%66.93%66.98%66.25%66.25%66.40%66.35%66.30%66.30%
Bitrix2411.78%11.72%12.06%12.04%12.21%12.30%12.25%12.25%12.32%12.28%12.23%
Pipedrive6.62%6.63%6.38%6.25%6.30%6.47%6.32%6.32%6.32%6.46%6.47%
Salesforce Service Cloud5.23%5.55%5.45%5.32%5.04%5.36%5.38%5.22%5.21%5.20%5.21%
Salesforce3.31%3.78%4.28%4.22%4.18%4.34%4.51%4.51%4.50%4.49%4.66%
GoSquared2.31%2.31%1.87%1.88%1.89%1.89%1.90%1.90%1.90%1.89%1.89%
Freshworks CRM1.39%1.62%1.63%1.64%1.65%1.66%1.66%1.66%1.66%1.65%1.66%
amoCRM0.54%0.54%0.54%0.47%0.47%0.47%0.47%0.47%0.47%0.47%0.47%
vcita0.46%0.46%0.47%0.47%0.47%0.47%0.47%0.47%0.47%0.47%0.47%
LiveHelp0.31%0.31%0.31%0.31%0.32%0.32%0.32%0.32%0.32%0.31%0.16%
Zoho0.31%0.31%0.39%0.47%0.47%0.47%0.47%0.47%0.47%0.47%0.47%