CRM Usage Statistics and Market Share in Poland (.pl)
We are tracking usage statistics and market share of 11 web technologies in CRM in Poland (.pl). In March 2024 the most popular web technology in CRM in Poland (.pl) is Intercom with 66% market share. In second place there is Bitrix24 with 12% market share. After that there are Pipedrive with 6%, Salesforce Service Cloud with 5% and Salesforce with 5% market share. Top 5 web technologies together have 94% market share. The remaining 6 web technologies in CRM have a combined market share of 6%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 11 different technologies in CRM.
There are 1,267 websites using CRM in Poland (.pl websites) in out database.
CRM Usage Statistics and Market Share in Poland (.pl) in March 2024
#1 Intercom 66.30%
#2 Bitrix24 12.23%
#3 Pipedrive 6.47%
#4 Salesforce Service Cloud 5.21%
#5 Salesforce 4.66%
#6 GoSquared 1.89%
#7 Freshworks CRM 1.66%
#8 amoCRM 0.47%
#9 vcita 0.47%
#10 Zoho 0.47%
#11 LiveHelp 0.16%
Technologies in CRM in Poland (.pl)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
GoSquared
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
amoCRM
amoCRM is a web-based customer relationship management software solution.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
Zoho
Zoho is a web-based online office suite.
LiveHelp
LiveHelp is an online chat tool.
CRM Market Share History in Poland (.pl) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 67.74% | 66.77% | 66.61% | 66.93% | 66.98% | 66.25% | 66.25% | 66.40% | 66.35% | 66.30% | 66.30% |
Bitrix24 | 11.78% | 11.72% | 12.06% | 12.04% | 12.21% | 12.30% | 12.25% | 12.25% | 12.32% | 12.28% | 12.23% |
Pipedrive | 6.62% | 6.63% | 6.38% | 6.25% | 6.30% | 6.47% | 6.32% | 6.32% | 6.32% | 6.46% | 6.47% |
Salesforce Service Cloud | 5.23% | 5.55% | 5.45% | 5.32% | 5.04% | 5.36% | 5.38% | 5.22% | 5.21% | 5.20% | 5.21% |
Salesforce | 3.31% | 3.78% | 4.28% | 4.22% | 4.18% | 4.34% | 4.51% | 4.51% | 4.50% | 4.49% | 4.66% |
GoSquared | 2.31% | 2.31% | 1.87% | 1.88% | 1.89% | 1.89% | 1.90% | 1.90% | 1.90% | 1.89% | 1.89% |
Freshworks CRM | 1.39% | 1.62% | 1.63% | 1.64% | 1.65% | 1.66% | 1.66% | 1.66% | 1.66% | 1.65% | 1.66% |
amoCRM | 0.54% | 0.54% | 0.54% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% |
vcita | 0.46% | 0.46% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% |
LiveHelp | 0.31% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% | 0.32% | 0.31% | 0.16% |
Zoho | 0.31% | 0.31% | 0.39% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% |