CRM Usage Statistics and Market Share in British Indian Ocean Territory (.io)
We are tracking usage statistics and market share of 13 web technologies in CRM in British Indian Ocean Territory (.io). In April 2024 the most popular web technology in CRM in British Indian Ocean Territory (.io) is Intercom with 92% market share. In second place there is Pipedrive with 3% market share. After that there are Freshworks CRM with 2%, Salesforce Service Cloud with 1% and Salesforce with 1% market share. Top 5 web technologies together have 98% market share. The remaining 8 web technologies in CRM have a combined market share of 2%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 13 different technologies in CRM.
There are 5,996 websites using CRM in British Indian Ocean Territory (.io websites) in out database.
CRM Usage Statistics and Market Share in British Indian Ocean Territory (.io) in April 2024
#1 Intercom 
92.13%
#2 Pipedrive 
2.64%
#3 Freshworks CRM 
1.65%
#4 Salesforce Service Cloud 
1.13%
#5 Salesforce 0.70%
#6 Zoho 
0.57%
#7 GoSquared 
0.55%
#8 Bitrix24 
0.28%
#9 amoCRM 
0.22%
#10 LiveHelp 
0.07%
#11 Kustomer 
0.03%
#12 Pico 
0.02%
#13 Sellsy 
0.02%
Technologies in CRM in British Indian Ocean Territory (.io)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Zoho
Zoho is a web-based online office suite.
GoSquared
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
amoCRM
amoCRM is a web-based customer relationship management software solution.
LiveHelp
LiveHelp is an online chat tool.
Kustomer
Kustomer is a CRM platform.
Pico
Sellsy
Sellsy is a cloud-based sales management solution for small to midsize businesses
CRM Market Share History in British Indian Ocean Territory (.io) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 92.75% | 92.66% | 92.65% | 92.67% | 92.56% | 92.51% | 92.44% | 92.41% | 92.44% | 92.41% | 92.13% |
| Pipedrive | 2.53% | 2.56% | 2.57% | 2.54% | 2.55% | 2.59% | 2.66% | 2.69% | 2.66% | 2.64% | 2.64% |
| Freshworks CRM | 1.60% | 1.60% | 1.61% | 1.63% | 1.64% | 1.64% | 1.64% | 1.64% | 1.65% | 1.65% | 1.65% |
| Salesforce Service Cloud | 0.81% | 0.88% | 0.88% | 0.86% | 0.93% | 0.90% | 0.90% | 0.90% | 0.90% | 0.94% | 1.13% |
| GoSquared | 0.58% | 0.53% | 0.54% | 0.54% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% |
| Salesforce | 0.57% | 0.60% | 0.60% | 0.59% | 0.63% | 0.61% | 0.61% | 0.61% | 0.62% | 0.62% | 0.70% |
| Zoho | 0.55% | 0.55% | 0.54% | 0.54% | 0.55% | 0.60% | 0.60% | 0.60% | 0.57% | 0.57% | 0.57% |
| Bitrix24 | 0.28% | 0.28% | 0.26% | 0.26% | 0.27% | 0.27% | 0.27% | 0.27% | 0.28% | 0.28% | 0.28% |
| amoCRM | 0.21% | 0.21% | 0.21% | 0.21% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.22% |
| LiveHelp | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Kustomer | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Pico | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Sellsy | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |