CRM Usage Statistics and Market Share in France (.fr)
We are tracking usage statistics and market share of 15 web technologies in CRM in France (.fr). In March 2024 the most popular web technology in CRM in France (.fr) is Intercom with 69% market share. In second place there is Salesforce with 10% market share. After that there are Salesforce Service Cloud with 6%, Pipedrive with 3% and GoSquared with 3% market share. Top 5 web technologies together have 91% market share. The remaining 10 web technologies in CRM have a combined market share of 9%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 15 different technologies in CRM.
There are 2,919 websites using CRM in France (.fr websites) in out database.
CRM Usage Statistics and Market Share in France (.fr) in March 2024
#1 Intercom 69.20%
#2 Salesforce 9.59%
#3 Salesforce Service Cloud 5.69%
#4 Pipedrive 5.07%
#5 GoSquared 3.49%
#6 Zoho 1.37%
#7 Freshworks CRM 1.34%
#8 NationBuilder 1.30%
#9 vcita 1.16%
#10 Bitrix24 0.79%
#11 Sellsy 0.45%
#12 LiveHelp 0.34%
#13 amoCRM 0.10%
#14 Kustomer 0.07%
#15 Q4 0.03%
Technologies in CRM in France (.fr)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Pipedrive
Pipedrive is a cloud-based sales CRM.
GoSquared
Zoho
Zoho is a web-based online office suite.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Sellsy
Sellsy is a cloud-based sales management solution for small to midsize businesses
LiveHelp
LiveHelp is an online chat tool.
amoCRM
amoCRM is a web-based customer relationship management software solution.
Kustomer
Kustomer is a CRM platform.
Q4
Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
CRM Market Share History in France (.fr) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 72.73% | 70.70% | 69.87% | 69.77% | 69.48% | 69.07% | 69.07% | 69.35% | 69.35% | 69.42% | 69.20% |
Salesforce | 5.96% | 8.31% | 9.20% | 9.27% | 9.40% | 9.67% | 9.67% | 9.63% | 9.60% | 9.53% | 9.59% |
Salesforce Service Cloud | 5.51% | 5.60% | 5.58% | 5.53% | 5.49% | 5.56% | 5.62% | 5.50% | 5.57% | 5.50% | 5.69% |
Pipedrive | 5.23% | 5.06% | 5.04% | 4.99% | 5.14% | 5.08% | 5.08% | 5.09% | 5.09% | 5.09% | 5.07% |
GoSquared | 3.93% | 3.65% | 3.43% | 3.44% | 3.50% | 3.50% | 3.50% | 3.51% | 3.51% | 3.51% | 3.49% |
Freshworks CRM | 1.45% | 1.32% | 1.41% | 1.52% | 1.54% | 1.54% | 1.44% | 1.34% | 1.34% | 1.34% | 1.34% |
NationBuilder | 1.17% | 1.22% | 1.21% | 1.21% | 1.23% | 1.37% | 1.37% | 1.31% | 1.31% | 1.31% | 1.30% |
Zoho | 1.14% | 1.22% | 1.28% | 1.25% | 1.27% | 1.34% | 1.37% | 1.31% | 1.27% | 1.34% | 1.37% |
vcita | 1.10% | 1.22% | 1.14% | 1.21% | 1.23% | 1.17% | 1.17% | 1.17% | 1.17% | 1.17% | 1.16% |
Bitrix24 | 0.86% | 0.84% | 0.84% | 0.84% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% |
LiveHelp | 0.48% | 0.41% | 0.47% | 0.40% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
Sellsy | 0.34% | 0.37% | 0.40% | 0.44% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% |
amoCRM | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |