.fr websites CRM Usage Statistics and Market Share in France (.fr)

We are tracking usage statistics and market share of 15 web technologies in CRM in France (.fr). In March 2024 the most popular web technology in CRM in France (.fr) is Intercom with 69% market share. In second place there is Salesforce with 10% market share. After that there are Salesforce Service Cloud with 6%, Pipedrive with 3% and GoSquared with 3% market share. Top 5 web technologies together have 91% market share. The remaining 10 web technologies in CRM have a combined market share of 9%. Global CRM market share report is available here.

CRM Market Share in France (.fr) in March 2024
About CRM

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

We are tracking 15 different technologies in CRM.

There are 2,919 websites using CRM in France (.fr websites) in out database.

CRM Usage Statistics and Market Share in France (.fr) in March 2024
Technologies in CRM in France (.fr)
  • Intercom Intercom

    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

  • Salesforce Salesforce

    Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).

  • Salesforce Service Cloud Salesforce Service Cloud

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

  • Pipedrive Pipedrive

    Pipedrive is a cloud-based sales CRM.

  • GoSquared GoSquared

  • Zoho Zoho

    Zoho is a web-based online office suite.

  • Freshworks CRM Freshworks CRM

    Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.

  • NationBuilder NationBuilder

    NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.

  • vcita vcita

    vcita is an all-in-one customer service and business management software designed for service providers.

  • Bitrix24 Bitrix24

    Bitrix24 is a set of tools for the organization and management of business processes.

  • Sellsy Sellsy

    Sellsy is a cloud-based sales management solution for small to midsize businesses

  • LiveHelp LiveHelp

    LiveHelp is an online chat tool.

  • amoCRM amoCRM

    amoCRM is a web-based customer relationship management software solution.

  • Kustomer Kustomer

    Kustomer is a CRM platform.

  • Q4 Q4

    Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.

CRM Market Share History in France (.fr) in Last 12 Months
Technology May 2023June 2023July 2023August 2023September 2023October 2023November 2023December 2023January 2024February 2024March 2024
Intercom72.73%70.70%69.87%69.77%69.48%69.07%69.07%69.35%69.35%69.42%69.20%
Salesforce5.96%8.31%9.20%9.27%9.40%9.67%9.67%9.63%9.60%9.53%9.59%
Salesforce Service Cloud5.51%5.60%5.58%5.53%5.49%5.56%5.62%5.50%5.57%5.50%5.69%
Pipedrive5.23%5.06%5.04%4.99%5.14%5.08%5.08%5.09%5.09%5.09%5.07%
GoSquared3.93%3.65%3.43%3.44%3.50%3.50%3.50%3.51%3.51%3.51%3.49%
Freshworks CRM1.45%1.32%1.41%1.52%1.54%1.54%1.44%1.34%1.34%1.34%1.34%
NationBuilder1.17%1.22%1.21%1.21%1.23%1.37%1.37%1.31%1.31%1.31%1.30%
Zoho1.14%1.22%1.28%1.25%1.27%1.34%1.37%1.31%1.27%1.34%1.37%
vcita1.10%1.22%1.14%1.21%1.23%1.17%1.17%1.17%1.17%1.17%1.16%
Bitrix240.86%0.84%0.84%0.84%0.79%0.79%0.79%0.79%0.79%0.79%0.79%
LiveHelp0.48%0.41%0.47%0.40%0.34%0.34%0.34%0.34%0.34%0.34%0.34%
Sellsy0.34%0.37%0.40%0.44%0.45%0.45%0.45%0.45%0.45%0.45%0.45%
amoCRM0.10%0.10%0.10%0.10%0.10%0.10%0.10%0.10%0.10%0.10%0.10%