Live Chat Usage Statistics and Market Share in Thailand (.th)
We are tracking usage statistics and market share of 25 web technologies in Live Chat in Thailand (.th). In April 2024 the most popular web technology in Live Chat in Thailand (.th) is Zendesk Chat with 20% market share. In second place there is Tawk.to with 19% market share. After that there are LiveChat with 10%, Salesforce Service Cloud with 6% and HubSpot Chat with 6% market share. Top 5 web technologies together have 61% market share. The remaining 20 web technologies in Live Chat have a combined market share of 39%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 25 different technologies in Live Chat.
There are 238 websites using Live Chat in Thailand (.th websites) in out database.
Live Chat Usage Statistics and Market Share in Thailand (.th) in April 2024
#1 Zendesk Chat 
20.17%
#2 Tawk.to 
18.91%
#3 LiveChat 
10.08%
#4 Salesforce Service Cloud 
7.56%
#5 HubSpot Chat 
5.88%
#6 Intercom 
5.88%
#7 Crisp Live Chat 
5.04%
#8 Pure Chat 
3.78%
#9 ManyChat 
3.36%
#10 Tidio 
3.36%
#11 LivePerson 
2.52%
#12 Smartsupp 
2.52%
#13 MyLiveChat 
2.10%
#14 Ada 
1.68%
#15 Drift 
1.68%
#16 Chatra 
0.84%
#17 Freshchat 
0.84%
#18 LiveAgent 
0.84%
#19 Apple Business Chat 
0.42%
#20 Facebook Chat Plugin 
0.42%
#21 Gorgias 
0.42%
#22 Olark 
0.42%
#23 Re:amaze 
0.42%
#24 Rocket.Chat 
0.42%
#25 SnapEngage 
0.42%
Technologies in Live Chat in Thailand (.th)
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Drift
Drift is a conversational marketing platform.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Olark
Olark is a cloud-based live chat solution.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Live Chat Market Share History in Thailand (.th) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Zendesk Chat | 21.72% | 21.10% | 20.08% | 20.00% | 20.08% | 20.00% | 20.00% | 20.00% | 20.00% | 20.17% | 20.17% |
| Tawk.to | 20.49% | 19.83% | 18.85% | 19.17% | 19.25% | 19.17% | 18.75% | 18.75% | 18.75% | 18.91% | 18.91% |
| LiveChat | 10.66% | 10.55% | 10.25% | 10.00% | 10.04% | 10.00% | 10.00% | 10.00% | 10.00% | 10.08% | 10.08% |
| Intercom | 6.56% | 6.75% | 7.38% | 6.67% | 5.86% | 5.83% | 5.83% | 5.83% | 5.83% | 5.88% | 5.88% |
| HubSpot Chat | 5.33% | 5.49% | 5.33% | 5.42% | 5.44% | 5.42% | 5.83% | 5.83% | 5.83% | 5.88% | 5.88% |
| Salesforce Service Cloud | 4.92% | 5.91% | 8.20% | 8.33% | 8.37% | 8.33% | 8.33% | 8.33% | 8.33% | 7.56% | 7.56% |
| Crisp Live Chat | 4.92% | 4.64% | 4.92% | 4.58% | 5.02% | 5.00% | 5.00% | 5.00% | 5.00% | 5.04% | 5.04% |
| ManyChat | 4.10% | 3.38% | 3.28% | 3.33% | 3.35% | 3.33% | 3.33% | 3.33% | 3.33% | 3.36% | 3.36% |
| Tidio | 3.28% | 3.38% | 3.28% | 3.33% | 3.35% | 3.33% | 3.33% | 3.33% | 3.33% | 3.36% | 3.36% |
| Pure Chat | 3.69% | 3.80% | 3.69% | 3.75% | 3.77% | 3.75% | 3.75% | 3.75% | 3.75% | 3.78% | 3.78% |
| Smartsupp | 2.46% | 2.53% | 2.46% | 2.50% | 2.51% | 2.50% | 2.50% | 2.50% | 2.50% | 2.52% | 2.52% |
| LivePerson | 2.05% | 2.11% | 2.46% | 2.50% | 2.51% | 2.50% | 2.50% | 2.50% | 2.50% | 2.52% | 2.52% |
| Ada | 1.64% | 1.69% | 1.64% | 1.67% | 1.67% | 1.67% | 1.67% | 1.67% | 1.67% | 1.68% | 1.68% |
| MyLiveChat | 1.64% | 2.11% | 2.05% | 2.08% | 1.67% | 2.08% | 2.08% | 2.08% | 2.08% | 2.10% | 2.10% |
| Drift | 1.23% | 1.27% | 1.23% | 1.25% | 1.67% | 1.67% | 1.67% | 1.67% | 1.67% | 1.68% | 1.68% |
| Freshchat | 1.23% | 0.84% | 0.82% | 0.83% | 0.84% | 0.83% | 0.83% | 0.83% | 0.83% | 0.84% | 0.84% |
| Chatra | 0.82% | 0.84% | 0.82% | 0.83% | 0.84% | 0.83% | 0.83% | 0.83% | 0.83% | 0.84% | 0.84% |
| LiveAgent | 0.82% | 0.84% | 0.82% | 0.83% | 0.84% | 0.83% | 0.83% | 0.83% | 0.83% | 0.84% | 0.84% |
| Apple Business Chat | 0.41% | 0.42% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| Gorgias | 0.41% | 0.42% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| Olark | 0.41% | 0.42% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| Re:amaze | 0.41% | 0.42% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| Rocket.Chat | 0.41% | 0.42% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| SnapEngage | 0.41% | 0.42% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |