Live Chat Usage Statistics and Market Share in Armenia (.am)
We are tracking usage statistics and market share of 18 web technologies in Live Chat in Armenia (.am). In March 2024 the most popular web technology in Live Chat in Armenia (.am) is Intercom with 19% market share. In second place there is Pipedrive with 17% market share. After that there are ManyChat with 14%, Tawk.to with 6% and Smartsupp with 6% market share. Top 5 web technologies together have 63% market share. The remaining 13 web technologies in Live Chat have a combined market share of 37%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 18 different technologies in Live Chat.
There are 83 websites using Live Chat in Armenia (.am websites) in out database.
Live Chat Usage Statistics and Market Share in Armenia (.am) in March 2024
#1 Intercom 19.28%
#2 Pipedrive 16.87%
#3 ManyChat 14.46%
#4 Tawk.to 7.23%
#5 Smartsupp 6.02%
#6 HubSpot Chat 4.82%
#7 Salesforce Service Cloud 4.82%
#8 Chatra 3.61%
#9 Drift 3.61%
#10 MyLiveChat 3.61%
#11 Apple Business Chat 2.41%
#12 Crisp Live Chat 2.41%
#13 Pure Chat 2.41%
#14 SnapEngage 2.41%
#15 Tidio 2.41%
#16 JivoChat 1.20%
#17 LiveAgent 1.20%
#18 yellow.ai 1.20%
Technologies in Live Chat in Armenia (.am)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Pipedrive
Pipedrive is a cloud-based sales CRM.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Drift
Drift is a conversational marketing platform.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
yellow.ai
yellow.ai provides chatbot and automation services.
Live Chat Market Share History in Armenia (.am) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 34.73% | 32.48% | 31.30% | 31.86% | 30.63% | 30.91% | 28.83% | 25.26% | 27.66% | 27.37% | 19.28% |
Tawk.to | 28.14% | 8.55% | 8.70% | 8.85% | 9.01% | 9.09% | 9.91% | 2.11% | 4.26% | 4.21% | 7.23% |
ManyChat | 8.38% | 11.97% | 12.17% | 12.39% | 12.61% | 12.73% | 12.61% | 14.74% | 14.89% | 14.74% | 14.46% |
Tidio | 3.59% | 2.56% | 2.61% | 2.65% | 2.70% | 2.73% | 2.70% | 4.21% | 4.26% | 4.21% | 2.41% |
Drift | 2.40% | 5.98% | 6.09% | 6.19% | 6.31% | 6.36% | 6.31% | 7.37% | 5.32% | 5.26% | 3.61% |
Chatra | 1.80% | 2.56% | 2.61% | 2.65% | 2.70% | 2.73% | 2.70% | 3.16% | 3.19% | 3.16% | 3.61% |
HubSpot Chat | 1.80% | 3.42% | 4.35% | 4.42% | 4.50% | 3.64% | 4.50% | 4.21% | 1.06% | 1.05% | 4.82% |
Smartsupp | 1.80% | 3.42% | 3.48% | 3.54% | 3.60% | 3.64% | 3.60% | 5.26% | 5.32% | 5.26% | 6.02% |
Crisp Live Chat | 1.20% | 2.56% | 2.61% | 1.77% | 1.80% | 1.82% | 1.80% | 3.16% | 4.26% | 4.21% | 2.41% |
LiveAgent | 1.20% | 0.85% | 0.87% | 0.88% | 0.90% | 0.91% | 0.90% | 1.05% | 1.06% | 1.05% | 1.20% |
Pipedrive | 1.20% | 5.13% | 5.22% | 5.31% | 5.41% | 5.45% | 5.41% | 8.42% | 8.51% | 10.53% | 16.87% |
Pure Chat | 1.20% | 1.71% | 1.74% | 1.77% | 1.80% | 1.82% | 1.80% | 2.11% | 2.13% | 2.11% | 2.41% |
Salesforce Service Cloud | 1.20% | 5.13% | 5.22% | 5.31% | 5.41% | 5.45% | 5.41% | 6.32% | 6.38% | 6.32% | 4.82% |
SnapEngage | 1.20% | 1.71% | 1.74% | 1.77% | 1.80% | 1.82% | 1.80% | 2.11% | 2.13% | 2.11% | 2.41% |
JivoChat | 1.20% | 1.71% | 1.74% | 0.88% | 0.90% | 0.91% | 1.80% | 1.05% | 3.19% | 2.11% | 1.20% |