Live Chat Usage Statistics and Market Share in Albania (.al)
We are tracking usage statistics and market share of 16 web technologies in Live Chat in Albania (.al). In March 2024 the most popular web technology in Live Chat in Albania (.al) is Intercom with 52% market share. In second place there is Drift with 7% market share. After that there are Callbell with 5%, Smartsupp with 5% and Tawk.to with 5% market share. Top 5 web technologies together have 74% market share. The remaining 11 web technologies in Live Chat have a combined market share of 26%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 16 different technologies in Live Chat.
There are 61 websites using Live Chat in Albania (.al websites) in out database.
Live Chat Usage Statistics and Market Share in Albania (.al) in March 2024
#1 Intercom 52.46%
#2 Drift 6.56%
#3 Callbell 4.92%
#4 Smartsupp 4.92%
#5 Tawk.to 4.92%
#6 HubSpot Chat 3.28%
#7 LiveZilla 3.28%
#8 MyLiveChat 3.28%
#9 Pure Chat 3.28%
#10 Tidio 3.28%
#11 Apple Business Chat 1.64%
#12 Chaport 1.64%
#13 Chatra 1.64%
#14 Crisp Live Chat 1.64%
#15 LiveAgent 1.64%
#16 Oct8ne 1.64%
Technologies in Live Chat in Albania (.al)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Drift
Drift is a conversational marketing platform.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
LiveZilla
LiveZilla is a web-based live support platform.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Oct8ne
Oct8ne is a visual customer service software.
Live Chat Market Share History in Albania (.al) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 51.34% | 67.52% | 67.23% | 67.52% | 67.53% | 67.24% | 67.83% | 74.29% | 75.61% | 76.07% | 52.46% |
Tawk.to | 22.99% | 9.83% | 9.79% | 9.83% | 9.96% | 9.91% | 9.57% | 2.86% | 2.44% | 2.45% | 4.92% |
Drift | 3.83% | 2.99% | 3.40% | 2.99% | 3.03% | 3.02% | 3.04% | 3.43% | 2.44% | 2.45% | 6.56% |
Tidio | 3.07% | 2.14% | 2.13% | 2.14% | 2.16% | 2.16% | 2.17% | 3.43% | 3.66% | 3.68% | 3.28% |
Smartsupp | 1.53% | 1.28% | 1.28% | 1.28% | 1.30% | 1.29% | 1.30% | 1.71% | 1.83% | 1.84% | 4.92% |
Pure Chat | 1.15% | 1.71% | 1.70% | 1.71% | 1.73% | 1.72% | 1.74% | 1.71% | 1.83% | 1.84% | 3.28% |
Chatra | 0.77% | 0.85% | 0.85% | 0.85% | 0.87% | 0.86% | 0.87% | 1.14% | 1.22% | 1.23% | 1.64% |
HubSpot Chat | 1.15% | 1.28% | 1.28% | 1.28% | 1.30% | 1.29% | 1.30% | 2.29% | 3.66% | 3.68% | 3.28% |
Callbell | 0.38% | 2.14% | 2.13% | 2.14% | 2.16% | 2.16% | 2.17% | 2.29% | 2.44% | 2.45% | 4.92% |
Chaport | 0.38% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.57% | 0.61% | 0.61% | 1.64% |
Crisp Live Chat | 0.38% | 2.14% | 2.13% | 2.14% | 2.16% | 2.16% | 2.17% | 1.71% | 1.83% | 1.84% | 1.64% |
Oct8ne | 0.38% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.57% | 0.61% | 0.61% | 1.64% |