Live Chat Usage Statistics and Market Share in United Arab Emirates (.ae)
We are tracking usage statistics and market share of 24 web technologies in Live Chat in United Arab Emirates (.ae). In April 2024 the most popular web technology in Live Chat in United Arab Emirates (.ae) is Intercom with 17% market share. In second place there is HubSpot Chat with 14% market share. After that there are Chatra with 10%, Tawk.to with 9% and Salesforce Service Cloud with 9% market share. Top 5 web technologies together have 57% market share. The remaining 19 web technologies in Live Chat have a combined market share of 43%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 24 different technologies in Live Chat.
There are 303 websites using Live Chat in United Arab Emirates (.ae websites) in out database.
Live Chat Usage Statistics and Market Share in United Arab Emirates (.ae) in April 2024
#1 Intercom 
16.50%
#2 HubSpot Chat 
14.19%
#3 Chatra 
9.57%
#4 Tawk.to 
8.91%
#5 Salesforce Service Cloud 
8.58%
#6 Tidio 
8.25%
#7 Crisp Live Chat 
7.59%
#8 Drift 
5.94%
#9 Pure Chat 
2.97%
#10 ManyChat 
2.64%
#11 Pipedrive 
2.64%
#12 Olark 
1.98%
#13 Callbell 
1.32%
#14 Smartsupp 
1.32%
#15 yellow.ai 
1.32%
#16 Comm100 
0.99%
#17 LiveAgent 
0.99%
#18 LivePerson 
0.99%
#19 LiveZilla 
0.99%
#20 MyLiveChat 
0.66%
#21 Verloop 
0.66%
#22 Chaport 
0.33%
#23 SnapEngage 
0.33%
#24 WidgetWhats 
0.33%
Technologies in Live Chat in United Arab Emirates (.ae)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Olark
Olark is a cloud-based live chat solution.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
yellow.ai
yellow.ai provides chatbot and automation services.
Comm100
Comm100 is a provider of customer service and communication products.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
LiveZilla
LiveZilla is a web-based live support platform.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Live Chat Market Share History in United Arab Emirates (.ae) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 16.30% | 16.09% | 16.22% | 16.34% | 16.47% | 16.47% | 5.71% | 5.57% | 5.60% | 8.79% | 8.91% |
| Intercom | 36.46% | 36.81% | 36.81% | 35.84% | 35.86% | 35.86% | 25.31% | 24.40% | 24.53% | 16.94% | 16.50% |
| Tidio | 6.03% | 6.18% | 6.18% | 6.32% | 6.37% | 6.24% | 9.43% | 8.75% | 8.80% | 8.14% | 8.25% |
| HubSpot Chat | 6.42% | 6.44% | 6.56% | 6.72% | 6.91% | 7.17% | 12.90% | 13.79% | 13.60% | 14.66% | 14.19% |
| Salesforce Service Cloud | 3.85% | 3.60% | 3.60% | 3.69% | 3.72% | 3.72% | 7.44% | 7.96% | 8.00% | 8.47% | 8.58% |
| Chatra | 4.49% | 4.50% | 4.50% | 4.61% | 4.65% | 4.65% | 8.44% | 8.49% | 8.53% | 9.45% | 9.57% |
| Drift | 2.70% | 2.70% | 2.70% | 2.77% | 2.79% | 2.79% | 4.96% | 5.04% | 5.07% | 5.86% | 5.94% |
| Crisp Live Chat | 3.47% | 3.47% | 3.35% | 3.43% | 3.45% | 3.45% | 6.20% | 6.37% | 6.40% | 7.49% | 7.59% |
| Pure Chat | 3.21% | 3.22% | 3.09% | 3.16% | 3.19% | 3.19% | 4.71% | 4.51% | 4.27% | 2.93% | 2.97% |
| Smartsupp | 2.31% | 2.32% | 2.32% | 2.37% | 2.26% | 1.99% | 2.48% | 2.39% | 2.40% | 1.30% | 1.32% |
| Pipedrive | 1.03% | 1.03% | 1.03% | 1.05% | 1.06% | 1.06% | 1.49% | 1.59% | 1.60% | 2.61% | 2.64% |
| ManyChat | 1.80% | 1.80% | 1.80% | 1.58% | 1.33% | 1.33% | 1.99% | 1.59% | 1.60% | 2.61% | 2.64% |
| MyLiveChat | 0.77% | 0.77% | 0.77% | 0.79% | 0.80% | 0.80% | 0.74% | 0.80% | 0.80% | 0.65% | 0.66% |
| LiveAgent | 0.64% | 0.64% | 0.64% | 0.66% | 0.53% | 0.66% | 0.74% | 0.80% | 0.80% | 0.98% | 0.99% |
| SnapEngage | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.50% | 0.53% | 0.53% | 0.33% | 0.33% |
| Comm100 | 0.39% | 0.39% | 0.39% | 0.40% | 0.40% | 0.40% | 0.74% | 0.53% | 0.53% | 0.98% | 0.99% |
| LivePerson | 0.26% | 0.26% | 0.26% | 0.26% | 0.27% | 0.40% | 0.50% | 0.80% | 0.80% | 0.98% | 0.99% |
| LiveZilla | 0.26% | 0.26% | 0.26% | 0.26% | 0.27% | 0.27% | 0.74% | 0.80% | 0.80% | 0.98% | 0.99% |
| Verloop | 0.26% | 0.26% | 0.26% | 0.26% | 0.27% | 0.27% | 0.50% | 0.53% | 0.53% | 0.65% | 0.66% |