Global Issue Trackers Usage Statistics and Market Share
We are tracking usage statistics and market share of 40 web technologies in Issue Trackers. In October 2023 the most popular web technology in Issue Trackers is Sentry with 56% market share. In second place there is Cloudflare Network Error Logging with 44% market share. After that there are Instana with 0%, Elastic APM with 0% and Usabilla with 0% market share. Top 5 web technologies together have 100% market share.
About Issue Trackers
An issue tracking system (support ticket system) is a computer software package that manages and maintains lists of issues.
We are tracking 40 different technologies in Issue Trackers.
There are 6,112,404 websites using Issue Trackers in out database.
Issue Trackers Usage Statistics and Market Share in October 2023
#1 Sentry
55.59%
#2 Cloudflare Network Error Logging
43.73%
#3 Instana
0.19%
#4 Elastic APM
0.16%
#5 Usabilla
0.06%
#6 Raygun
0.06%
#7 UserVoice
0.04%
#8 GetFeedback
0.03%
#9 GitLab
0.03%
#10 Marker
0.02%
#11 Tiki Wiki CMS Groupware
0.01%
#12 osTicket
0.01%
#13 Redmine
0.01%
#14 Atlassian Jira
0.01%
#15 Kampyle
0.01%
#16 Zendesk
0.01%
#17 Atlassian Statuspage
0.01%
#18 Uptrends
0.01%
#19 Get Satisfaction
0.00%
#20 Mopinion
0.00%
#21 Atlassian Jira Issue Collector
0.00%
#22 RapidSpike
0.00%
#23 BugHerd
0.00%
#24 Trac
0.00%
#25 Support Hero
0.00%
#26 Medallia
0.00%
#27 Atatus
0.00%
#28 Phabricator
0.00%
#29 otrs
0.00%
#30 UptimeRobot
0.00%
#31 Bugzilla
0.00%
#32 Taiga
0.00%
#33 MantisBT
0.00%
#34 Flyspray
0.00%
#35 UserRules
0.00%
#36 YouTrack
0.00%
#37 cState
0.00%
#38 HetrixTools
0.00%
#39 Help Scout
0.00%
#40 Oh Dear
0.00%
Technologies in Issue Trackers
Sentry
Open-source error tracking that helps developers monitor and fix crashes in real time.
Cloudflare Network Error Logging
Cloudflare Network Error Logging is a browser-based technology used to quickly identify problems with site visitors connecting to Cloudflare.
Instana
Instana is a Kubernetes-native APM tool which is built for new-stack including Microservices and lately Serverless but also supports the existing VM based stacks including several supported technologies.
Elastic APM
Elastic APM offers free and open application performance monitoring.
Usabilla
Usabilla is a user feedback solution for collecting qualitative and quantitative user feedback across digital channels including websites, apps and emails.
Raygun
Raygun is a cloud-based networking monitoring and bug tracking application.
UserVoice
UserVoice is a management to collect and analyse feedback from customers.
GetFeedback
GetFeedback (formerly Usabilla) is a user feedback solution for collecting qualitative and quantitative user feedback across digital channels including websites, apps and emails.
GitLab
GitLab is a web-based DevOps lifecycle tool that provides a Git-repository manager providing wiki, issue-tracking and continuous integration and deployment pipeline features, using an open-source license.
Marker
Marker.io is an issue tracker solution for Project Managers, QA Testers and Agency Clients to report feedback & bugs to developers.
Tiki Wiki CMS Groupware
Tiki Wiki is a free and open-source wiki-based content management system and online office suite written primarily in PHP.
osTicket
Redmine
Redmine is a free and open-source, web-based project management and issue tracking tool.
Atlassian Jira
Kampyle
Kampyle is a complete customer feedback platform that helps digital enterprises listen, understand, and act across all digital touch-points.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Atlassian Statuspage
Statuspage is a status and incident communication tool.
Uptrends
Uptrends is a website and web performance monitoring solution.
Get Satisfaction
Mopinion
Mopinion is an all-in-one user feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints.
Atlassian Jira Issue Collector
Atlassian Jira Issue Collector is a tool used to download a list of websites using with email addresses, phone numbers and LinkedIn profiles.
RapidSpike
RapidSpike is an uptime and performance monitoring service for web sites and applications.
BugHerd
BugHerd is a cloud-based feedback collection and bug management tool.
Trac
Support Hero
Support Hero is a knowledge base solution to reduce inbound support requests.
Medallia
Medallia (formerly Kampyle) is a complete customer feedback platform that helps digital enterprises listen, understand, and act across all digital touch-points.
Atatus
Atatus is a full-stack observability tool that let you identify the performance bottlenecks and helps you optimise your application at the right time.
Phabricator
Phabricator is a suite of web-based software development collaboration tools, including the Differential code review tool, the Diffusion repository browser, the Herald change monitoring tool, the Maniphest bug tracker and the Phriction wiki. Phabricator integrates with Git, Mercurial, and Subversion.
otrs
UptimeRobot
UptimeRobot is a web-based software that is designed to monitor the sites frequently to check whether any site is down owing to server problem or any bug in coding.
Bugzilla
Taiga
MantisBT
Flyspray
UserRules
YouTrack
YouTrack is a browser-based bug tracker, issue tracking system and project management software.
cState
cState is an open-source static (serverless) status page.
HetrixTools
HetrixTools is an uptime and blacklist monitoring platform.
Help Scout
Help Scout is a customer service platform including email, a knowledge base tool and live chat.
Oh Dear
The all-in-one monitoring tool for your entire website. Oh Dear monitors uptime, SSL certificates, broken links, scheduled tasks, application health, DNS, domain expiry and more.
Issue Trackers Market Share History in Last 12 Months
Technology | December 2022 | January 2023 | February 2023 | March 2023 | April 2023 | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 |
---|---|---|---|---|---|---|---|---|---|---|---|
Sentry | 73.59% | 71.42% | 69.52% | 99.55% | 65.73% | 64.51% | 59.49% | 57.08% | 56.46% | 55.71% | 55.59% |
Cloudflare Network Error Logging | 25.37% | 27.58% | 29.51% | 44.66% | 33.35% | 34.59% | 39.75% | 42.22% | 42.85% | 43.61% | 43.73% |
Instana | 0.34% | 0.32% | 0.31% | 0.44% | 0.28% | 0.27% | 0.21% | 0.20% | 0.19% | 0.19% | 0.19% |
Elastic APM | 0.19% | 0.19% | 0.19% | 0.28% | 0.19% | 0.20% | 0.18% | 0.16% | 0.16% | 0.16% | 0.16% |
Usabilla | 0.15% | 0.13% | 0.13% | 0.17% | 0.11% | 0.10% | 0.08% | 0.07% | 0.06% | 0.06% | 0.06% |
Raygun | 0.08% | 0.08% | 0.08% | 0.11% | 0.07% | 0.07% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
UserVoice | 0.08% | 0.07% | 0.07% | 0.09% | 0.06% | 0.06% | 0.05% | 0.04% | 0.04% | 0.04% | 0.04% |
GitLab | 0.05% | 0.04% | 0.04% | 0.06% | 0.04% | 0.04% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Tiki Wiki CMS Groupware | 0.03% | 0.02% | 0.02% | 0.03% | 0.02% | 0.02% | 0.02% | 0.01% | 0.01% | 0.01% | 0.01% |
osTicket | 0.02% | 0.02% | 0.02% | 0.03% | 0.02% | 0.02% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Kampyle | 0.02% | 0.02% | 0.02% | 0.02% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Atlassian Jira | 0.02% | 0.02% | 0.02% | 0.02% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Redmine | 0.02% | 0.02% | 0.01% | 0.02% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
GetFeedback | 0.01% | 0.02% | 0.02% | 0.03% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Get Satisfaction | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.00% | 0.00% | 0.00% | 0.00% |
Atlassian Statuspage | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Atlassian Jira Issue Collector | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Marker | 0.01% | 0.01% | 0.01% | 0.02% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Zendesk | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Trac | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
RapidSpike | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Mopinion | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Uptrends | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.01% | 0.00% | 0.00% | 0.01% |
BugHerd | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Phabricator | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Support Hero | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Medallia | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Atatus | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Taiga | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Bugzilla | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
MantisBT | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
otrs | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Flyspray | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
UptimeRobot | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
UserRules | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
cState | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
YouTrack | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |