Global Issue Trackers Usage Statistics and Market Share
We are tracking usage statistics and market share of 40 web technologies in Issue Trackers. In April 2025 the most popular web technology in Issue Trackers is Cloudflare Network Error Logging with 54% market share. In second place there is Sentry with 45% market share. After that there are Elastic APM with 0%, Instana with 0% and Raygun with 0% market share. Top 5 web technologies together have 100% market share.
About Issue Trackers
An issue tracking system (support ticket system) is a computer software package that manages and maintains lists of issues.
We are tracking 40 different technologies in Issue Trackers.
There are 7,772,592 websites using Issue Trackers in out database.
Issue Trackers Usage Statistics and Market Share in April 2025
#1 Cloudflare Network Error Logging 
54.32%
#2 Sentry 
45.18%
#3 Elastic APM 
0.14%
#4 Instana 
0.10%
#5 Raygun 
0.04%
#6 Usabilla 
0.04%
#7 Marker 
0.03%
#8 GetFeedback 
0.03%
#9 UserVoice 
0.03%
#10 GitLab 
0.02%
#11 osTicket 
0.01%
#12 Tiki Wiki CMS Groupware 
0.01%
#13 Redmine 
0.01%
#14 Zendesk 
0.01%
#15 Atlassian Jira 
0.01%
#16 Kampyle 
0.01%
#17 Uptrends 
0.00%
#18 Atlassian Statuspage 
0.00%
#19 Get Satisfaction 
0.00%
#20 Mopinion 
0.00%
#21 Atlassian Jira Issue Collector 0.00%
#22 BugHerd 
0.00%
#23 Medallia 
0.00%
#24 RapidSpike 
0.00%
#25 Support Hero 
0.00%
#26 Trac 
0.00%
#27 Atatus 
0.00%
#28 UptimeRobot 
0.00%
#29 Phabricator 
0.00%
#30 otrs 
0.00%
#31 Bugzilla 
0.00%
#32 MantisBT 
0.00%
#33 Taiga 
0.00%
#34 HetrixTools 
0.00%
#35 cState 
0.00%
#36 Flyspray 
0.00%
#37 UserRules 
0.00%
#38 YouTrack 
0.00%
#39 Help Scout 
0.00%
#40 Oh Dear 
0.00%
Technologies in Issue Trackers
Cloudflare Network Error Logging
Cloudflare Network Error Logging (NEL) is a feature that captures and logs network error reports from client browsers for a specific zone, enabling issue tracking and performance analysis. It helps identify connection failures, request timeouts, and other issues to improve website reliability. The NEL Reports field includes details such as the resource URL, error type, and server response time, which can be used for troubleshooting and enhancing user experience.
Sentry
Open-source error tracking that helps developers monitor and fix crashes in real time.
Elastic APM
Elastic APM is a performance monitoring tool that helps developers and operations teams detect and troubleshoot application issues in real-time across various environments. It provides detailed insights into application performance, user experience, and backend transactions. Elastic APM integrates with Elasticsearch and Kibana for comprehensive analytics and visualization. It supports multiple programming languages and frameworks, making it versatile for different tech stacks.
Instana
Instana is a real-time performance monitoring and observability platform that provides automated, end-to-end visibility into applications and microservices, enabling efficient troubleshooting, performance optimization, and proactive monitoring. It uses machine learning to automatically discover and instrument applications, and offers detailed insights into transaction traces, metrics, logs, and traces for seamless debugging and performance analysis.
Raygun
Raygun is a real-time issue tracking and monitoring tool for developers, helping them quickly identify, prioritize, and fix bugs and performance issues in their applications. It provides detailed error reports, including stack traces, request data, and environment information, and enables seamless collaboration with team members to address problems efficiently.
Usabilla
Usabilla is a user experience feedback tool that helps businesses gather, prioritize, and act on user feedback through issue tracking and analytics. It enables teams to improve their products by understanding user needs and pain points in real-time. The platform integrates with various tools and provides actionable insights to drive product development and user satisfaction.
Marker
Marker is a minimalist, web-based issue tracker designed for simplicity and ease of use. It allows users to create, manage, and track issues in real-time, making it a great tool for project management and collaboration. The platform is known for its intuitive interface, robust features, and flexible integration capabilities.
GetFeedback
GetFeedback is a user feedback and issue tracking platform that allows businesses to collect, organize, and prioritize customer feedback and support requests efficiently. It streamlines the process of addressing customer concerns and improving product or service quality. The platform integrates seamlessly with existing tools and offers robust analytics to help companies make data-driven decisions. Ideal for teams looking to enhance customer satisfaction and operational efficiency.
UserVoice
UserVoice is a platform that enables users to suggest and vote on feature requests and improvements for websites, software, and products. It provides a user-friendly interface for collecting and prioritizing feedback directly from customers. Additionally, it allows teams to collaborate and communicate on feature ideas and track progress.
GitLab
GitLab is a comprehensive web-based DevOps lifecycle management platform that includes Git repository management, issue tracking, and project management tools. It offers a user-friendly interface and integrates with various CI/CD tools. With GitLab, teams can collaborate, plan, and track software development projects efficiently.
osTicket
osTicket is a lightweight, open-source ticketing system designed for small to medium-sized businesses. It allows for efficient management of customer support requests, including helpdesk, IT support, and service requests, by providing a user-friendly interface for both agents and customers. Its key features include ticketing, knowledge base, and reporting functionalities.
Tiki Wiki CMS Groupware
Tiki Wiki CMS Groupware is an open-source web platform that combines wiki, content management, and groupware functionalities to facilitate collaborative work, documentation, and project management on a single intuitive interface. The platform is designed to be highly customizable and user-friendly, offering a wide range of features such as forums, blogs, polls, and more, all integrated within a single application.
Redmine
Redmine is a flexible project management web application that primarily serves as a robust issue tracking system, enabling teams to manage issues, tasks, and documents collaboratively through a user-friendly web interface. It supports version control, issue tracking, and time tracking functionalities, and is designed to be easily customizable and extendable.
Zendesk
Zendesk is a customer service software platform that enables businesses to manage and resolve customer inquiries and issues efficiently. It provides tools for customer support teams to track, organize, and prioritize tickets, communicate with customers through various channels, and measure the performance of their support operations. Additionally, Zendesk offers automation features to streamline workflows and enhance the customer experience.
Atlassian Jira
Atlassian Jira is a project management and issue tracking software designed to help teams collaborate and manage tasks, bugs, and features efficiently. It enables users to create and customize workflows, track progress, and assign tasks to team members, making it a popular choice for agile development and project management.
Kampyle
Kampyle is a SaaS platform that provides real-time analytics for e-commerce businesses, enabling them to track customer behavior and optimize their online stores for better conversion rates. The platform offers features such as heatmaps, session recordings, and conversion funnels to help businesses understand customer journeys and identify areas for improvement.
Uptrends
Uptrends is a monitoring and alerting tool that allows businesses to track the performance and availability of their websites, applications, and IT infrastructure. It includes features for issue tracking and management. The platform enables users to proactively identify and resolve issues to ensure optimal uptime and user satisfaction. Uptrends provides detailed reports and notifications to help maintain smooth operation.
Atlassian Statuspage
Atlassian Statuspage is a platform for incident management and communication, allowing companies to provide real-time updates on system status and outage details to customers and stakeholders. It is not an issue tracker, but rather focuses on service-level management and transparent communication during service disruptions.
Get Satisfaction
Get Satisfaction is a customer service and support platform that allows businesses to engage with their customers, track issues, and gather feedback through a community-driven approach. It combines a knowledge base, discussion forums, and ticketing system into one solution.
Mopinion
Mopinion is a platform that helps companies track and manage issues and feedback from their customers across various channels, providing insights for continuous improvement. The platform offers issue tracking, sentiment analysis, and automated categorization to enhance customer experience and operational efficiency. Mopinion helps businesses identify trends, prioritize issues, and take proactive measures to address customer concerns.
Atlassian Jira Issue Collector
Atlassian Jira Issue Collector is a powerful tool for managing and tracking issues, bugs, and tasks within a project. It allows teams to create, assign, and prioritize tasks, and provides a comprehensive view of project progress through customizable workflows and reporting features.
BugHerd
BugHerd is a web-based tool that allows you to annotate screenshots and share feedback with your team to improve web and mobile apps. It's a visual collaboration platform for issue tracking and user feedback. BugHerd helps developers, designers, and project managers to communicate effectively and enhance the quality of their products.
Medallia
Medallia is a customer experience management platform that provides real-time customer feedback and analytics to help businesses improve their customer satisfaction and loyalty. The platform allows companies to gather and analyze feedback from various touchpoints, such as online reviews, social media, and customer surveys, and provides actionable insights to drive business growth.
RapidSpike
RapidSpike is a cloud-based issue tracking and project management platform designed for software development teams. It allows teams to create, manage, and prioritize issues and tasks in real-time, collaborate on projects, and track progress through customizable workflows and dashboards. RapidSpike supports agile methodologies, and provides tools for sprint planning, backlogging, and release management.
Support Hero
Support Hero is a documentation and knowledge base platform that simplifies the creation and management of user guides, FAQs, and tutorials to improve customer support efficiency and user satisfaction. It offers a user-friendly interface, customizable templates, and integration options with popular CRM and support tools.
Trac
Trac is a web-based tool for project management and issue tracking, built on top of Python and designed to enhance productivity by integrating version control, wiki, and issue tracking functionalities in one platform. It provides a flexible and extensible system for managing projects, offering customizable workflows and plugins for additional features. Trac helps teams collaborate and maintain projects efficiently.
Atatus
Atatus is a comprehensive performance monitoring platform that helps developers and operations teams identify, troubleshoot, and resolve application issues in real-time across multiple environments and services. It provides detailed insights and automated alerting for faster issue resolution.
UptimeRobot
UptimeRobot is a monitoring tool that tracks the availability of websites, servers, and APIs, while Issue Trackers help manage and track software development issues and bugs. UptimeRobot ensures your digital services are running smoothly, and Issue Trackers streamline the software development process by managing reported issues efficiently.
Phabricator
Phabricator is an open-source tool suite for code review, task management, and project coordination, designed to help software development teams collaborate more effectively. It offers a web-based interface for tracking bugs, reviewing code, and managing tasks in a single platform. Phabricator is highly customizable and can be tailored to fit the specific needs of a development team.
otrs
otrs is a comprehensive, open-source IT and service management software that provides issue tracking, request management, and self-service functionalities for organizations to efficiently handle customer support and IT operations. Certainly! otrs is an open-source IT and service management platform that offers robust issue tracking, request management, and self-service tools to streamline customer support and IT operations.
Bugzilla
Bugzilla is a widely-used, open-source web-based bug tracking system designed to help software development teams manage and organize issues, defects, and feature requests in a project. It enables developers, testers, and stakeholders to collaborate effectively, prioritize tasks, and track the progress of each bug or feature.
MantisBT
MantisBT is an open-source, web-based issue tracking system designed to help manage and organize bug reports, feature requests, and other tasks within software development projects. It provides a user-friendly interface for reporting, assigning, and tracking issues. Users can easily create, update, and prioritize tasks, and administrators can customize the system to fit specific project needs.
Taiga
Taiga is an open-source project management tool that specializes in Agile methodologies, offering features like task boards, sprints, and detailed issue tracking. It is designed to help teams manage complex projects efficiently. Taiga provides a user-friendly interface and supports various customization options to cater to different team needs. It is suitable for software development teams, product managers, and other project management roles.
HetrixTools
HetrixTools is a comprehensive suite of tools designed for email and website management. It includes issue tracking and monitoring features to help administrators and support teams manage and resolve issues more efficiently. The platform provides detailed reports and analytics to ensure optimal performance and reliability of email and web services.
cState
cState is a lightweight, open-source library that provides a simple yet powerful way to manage and track state transitions in applications, particularly useful for complex workflows and systems. It supports multiple platforms and integrates well with various frameworks and tools. The project also includes a robust issue tracker to manage bugs, feature requests, and other development-related tasks.
Flyspray
Flyspray is a lightweight, web-based issue tracking system designed for small to medium-sized projects, allowing users to efficiently manage bugs, feature requests, and other tasks in a collaborative environment. It provides a simple and intuitive interface for creating, updating, and tracking issues.
UserRules
UserRules is an issue tracking system that offers a simple and intuitive interface for managing tasks, bugs, and project issues. It provides features like customizable workflows, real-time updates, and integrates with popular tools for seamless collaboration.
YouTrack
YouTrack is a powerful issue tracking and project management tool designed to help teams collaborate and manage their work efficiently. It provides a user-friendly interface for creating, organizing, and tracking issues, as well as advanced features like custom workflows, agile boards, and real-time collaboration. With its flexible and customizable nature, YouTrack supports a wide range of projects and workflows.
Help Scout
Help Scout is a cloud-based customer service software designed to streamline communication and support for businesses, offering a user-friendly issue tracking system that enables teams to efficiently manage and resolve customer inquiries and feedback. Help Scout is known for its intuitive interface, robust features like email integration, ticket tagging, and real-time collaboration, which enhance team productivity and customer satisfaction in a seamless manner.
Oh Dear
Oh Dear is a comprehensive online platform that helps website owners and administrators monitor their website's health, security, and performance. It provides real-time alerts and detailed reports for troubleshooting issues and maintaining optimal site functionality. The Issue Trackers feature allows users to keep track of and manage various problems or updates in a structured manner. Think of it as a digital tool for website health care.
Issue Trackers Market Share History in Last 12 Months
| Technology | June 2024 | July 2024 | August 2024 | September 2024 | October 2024 | November 2024 | December 2024 | January 2025 | February 2025 | March 2025 | April 2025 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Sentry | 50.98% | 50.40% | 49.78% | 48.91% | 48.32% | 47.40% | 46.89% | 46.51% | 45.70% | 45.34% | 45.18% |
| Cloudflare Network Error Logging | 48.38% | 48.96% | 49.60% | 50.48% | 51.07% | 52.00% | 52.55% | 52.95% | 53.77% | 54.15% | 54.32% |
| Elastic APM | 0.17% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.15% | 0.15% | 0.14% | 0.14% | 0.14% |
| Instana | 0.16% | 0.16% | 0.15% | 0.15% | 0.15% | 0.14% | 0.12% | 0.11% | 0.11% | 0.10% | 0.10% |
| Usabilla | 0.06% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.04% | 0.04% | 0.04% |
| Raygun | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.04% | 0.04% |
| UserVoice | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| GetFeedback | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Marker | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| GitLab | 0.03% | 0.03% | 0.03% | 0.03% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Tiki Wiki CMS Groupware | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| osTicket | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Redmine | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Atlassian Jira | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Zendesk | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Kampyle | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Uptrends | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.00% | 0.00% | 0.00% |
| Atlassian Statuspage | 0.01% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Get Satisfaction | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Mopinion | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Atlassian Jira Issue Collector | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| RapidSpike | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| BugHerd | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Medallia | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Support Hero | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Trac | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Atatus | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Phabricator | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| UptimeRobot | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| otrs | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Bugzilla | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Taiga | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| MantisBT | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Flyspray | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| UserRules | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| YouTrack | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| cState | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| HetrixTools | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Help Scout | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Oh Dear | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |