CRM Usage Statistics and Market Share in Vietnam (.vn)
We are tracking usage statistics and market share of 6 web technologies in CRM in Vietnam (.vn). In April 2024 the most popular web technology in CRM in Vietnam (.vn) is Intercom with 34% market share. In second place there is Bitrix24 with 32% market share. After that there are Salesforce Service Cloud with 19%, Salesforce with 2% and Freshworks CRM with 2% market share. Top 5 web technologies together have 89% market share. The remaining 1 web technologies in CRM have a combined market share of 11%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 6 different technologies in CRM.
There are 148 websites using CRM in Vietnam (.vn websites) in out database.
CRM Usage Statistics and Market Share in Vietnam (.vn) in April 2024
#1 Intercom 33.78%
#2 Bitrix24 31.76%
#3 Salesforce Service Cloud 18.92%
#4 Salesforce 12.16%
#5 Freshworks CRM 2.03%
#6 Zoho 1.35%
Technologies in CRM in Vietnam (.vn)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Zoho
Zoho is a web-based online office suite.
CRM Market Share History in Vietnam (.vn) in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 38.03% | 33.77% | 33.55% | 33.77% | 33.99% | 34.44% | 34.67% | 34.67% | 34.67% | 34.01% | 33.78% |
Bitrix24 | 33.10% | 29.87% | 31.61% | 31.17% | 30.72% | 31.79% | 31.33% | 31.33% | 31.33% | 31.29% | 31.76% |
Salesforce Service Cloud | 15.49% | 19.48% | 19.35% | 19.48% | 19.61% | 18.54% | 18.67% | 18.67% | 18.67% | 19.05% | 18.92% |
Salesforce | 9.86% | 12.34% | 12.26% | 12.34% | 12.42% | 11.92% | 12.00% | 12.00% | 12.00% | 12.24% | 12.16% |
Freshworks CRM | 2.11% | 1.95% | 1.94% | 1.95% | 1.96% | 1.99% | 2.00% | 2.00% | 2.00% | 2.04% | 2.03% |
Zoho | 1.41% | 1.30% | 1.29% | 1.30% | 1.31% | 1.32% | 1.33% | 1.33% | 1.33% | 1.36% | 1.35% |