CRM Usage Statistics and Market Share in Japan (.jp)

We are tracking usage statistics and market share for 11 web technologies in the CRM market in Japan (.jp). As of July 2026, the most popular web technology in CRM in Japan (.jp) is Salesforce, with 34% market share. In second place is Intercom, with 32%. After that, Salesforce Service Cloud holds 20%, followed by Zoho with 4% and Freshworks CRM with 4%. Top 5 web technologies together account for 93% of the market. The remaining 6 web technologies in CRM collectively have a 7% market share. Global CRM market share report is available here.

Last updated: 19 July 2026

CRM Market Share in Japan (.jp) in July 2026

About CRM

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

We are tracking 11 different technologies in CRM.

There are 632 websites using CRM in Japan (.jp websites) in out database.

CRM Usage Statistics and Market Share in Japan (.jp) in July 2026

#1 Salesforce 34.02%

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage customer interactions, automate sales processes, and improve customer service. It offers a wide range of tools and features for sales, marketing, and customer service teams.

#2 Intercom 31.65%

Intercom is a live chat and messaging platform for businesses to engage with their customers in real-time, improve customer support, and drive conversions. It allows businesses to connect with website visitors, social media followers, and app users through personalized conversations. Intercom also provides features such as customer segmentation, analytics, and automation to help businesses better understand and serve their customers.

#3 Salesforce Service Cloud 19.62%

Salesforce Service Cloud is a customer service and support platform that allows businesses to provide real-time chat support to their customers, track customer interactions, and provide personalized support. It also includes features for case management, knowledge management, and social media integration. The platform enables businesses to improve customer satisfaction and operational efficiency by streamlining communication and support processes.

#4 Zoho 5.54%

Zoho is a cloud-based platform that offers a suite of business applications including CRM, project management, invoicing, and more, designed to streamline operations and enhance collaboration for small to medium-sized businesses. Zoho CRM specifically helps businesses manage customer interactions, sales processes, and marketing efforts.

#5 Freshworks CRM 3.80%

Freshworks CRM is a customer relationship management tool that allows businesses to manage their customer data, track interactions, and automate marketing processes. It provides features for sales, marketing, and customer support teams to collaborate and improve customer engagement. Marketing automation features include lead scoring, email campaigns, and analytics.

#6 Channel.io 2.85%

Channel.io is a customer engagement platform that provides live chat, messaging, and support tools for businesses to connect with their customers in real-time. The platform integrates with popular CRM and e-commerce platforms, enabling businesses to deliver personalized experiences and automate support workflows. With features like intelligent routing, chat analytics, and omnichannel support, Channel.io helps businesses improve customer satisfaction and drive business growth.

#7 Gladly 1.27%

Gladly is a live chat customer support platform that enables businesses to provide 24/7 support to their customers through instant messaging, allowing for quick and efficient resolution of customer queries and issues. Gladly also offers advanced features such as automated chatbots, real-time analytics, and team collaboration tools to enhance the customer experience and improve overall support efficiency.

#8 Pipedrive 0.63%

Pipedrive is a cloud-based sales management software that helps teams track and organize their sales pipeline, automate workflows, and collaborate in real-time to close deals efficiently. Live Chat is a feature within Pipedrive that enables users to engage in real-time conversations with their prospects, providing support, answering questions, and nurturing leads.

#9 Bitrix24 0.32%

Bitrix24 is a unified collaboration and CRM platform that integrates tools for project management, customer relationship management, and communication, all in one place. It helps businesses to streamline workflows, manage tasks, and improve team collaboration. It also offers customizable features and a user-friendly interface for efficient management of customers, projects, and contacts.

#10 Laylo 0.16%

Laylo is a cloud-based Customer Relationship Management (CRM) solution designed specifically for beauty salons and spas, offering streamlined management of client data, appointments, and services. It helps businesses in the beauty industry to efficiently organize and personalize interactions with their customers, enhancing customer satisfaction and operational efficiency.

#11 Bigin 0.16%

Bigin is a customer relationship management (CRM) platform designed to help businesses manage their customer interactions and data more effectively. It offers tools for customer engagement, sales management, and analytics to optimize business operations and drive growth. The platform is user-friendly and scalable, making it suitable for businesses of various sizes.