CRM Usage Statistics and Market Share in Armenia (.am)
We are tracking usage statistics and market share of 9 web technologies in CRM in Armenia (.am). In April 2024 the most popular web technology in CRM in Armenia (.am) is Intercom with 28% market share. In second place there is Pipedrive with 28% market share. After that there are Bitrix24 with 18%, Salesforce Service Cloud with 5% and amoCRM with 5% market share. Top 5 web technologies together have 84% market share. The remaining 4 web technologies in CRM have a combined market share of 16%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 9 different technologies in CRM.
There are 57 websites using CRM in Armenia (.am websites) in out database.
CRM Usage Statistics and Market Share in Armenia (.am) in April 2024
#1 Intercom 28.07%
#2 Pipedrive 28.07%
#3 Bitrix24 17.54%
#4 Salesforce Service Cloud 7.02%
#5 amoCRM 5.26%
#6 Freshworks CRM 5.26%
#7 Salesforce 3.51%
#8 vcita 3.51%
#9 Zoho 1.75%
Technologies in CRM in Armenia (.am)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
amoCRM
amoCRM is a web-based customer relationship management software solution.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
Zoho
Zoho is a web-based online office suite.
CRM Market Share History in Armenia (.am) in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 51.35% | 51.43% | 51.43% | 50.00% | 50.00% | 48.48% | 36.36% | 38.24% | 37.14% | 29.09% | 28.07% |
Bitrix24 | 17.57% | 18.57% | 18.57% | 19.12% | 19.12% | 19.70% | 24.24% | 26.47% | 25.71% | 18.18% | 17.54% |
amoCRM | 4.05% | 4.29% | 4.29% | 4.41% | 4.41% | 4.55% | 4.55% | 4.41% | 4.29% | 5.45% | 5.26% |
Pipedrive | 8.11% | 8.57% | 8.57% | 8.82% | 8.82% | 9.09% | 12.12% | 11.76% | 14.29% | 25.45% | 28.07% |
Salesforce Service Cloud | 8.11% | 8.57% | 8.57% | 8.82% | 8.82% | 9.09% | 9.09% | 8.82% | 8.57% | 7.27% | 7.02% |
Salesforce | 4.05% | 4.29% | 4.29% | 4.41% | 4.41% | 4.55% | 4.55% | 4.41% | 4.29% | 3.64% | 3.51% |